Instructional Designer III

The staffing solutions division of GDKN is a leading provider of end-to-end solutions in the temporary staffing space. With companies across the globe laying critical emphasis on their human resources management, demand for temporary staffing is rapidly growing because it improves focus on core/critical activities and can be adapted to the seasonal nature of business, addresses business uncertainties and the demand for rapid growth. In short, temporary staffing creates a very nimble human capital platform which allows organizations to maximize their productivity and flexibility at all times.

About the job:

• The Instructional Designer (ID) is responsible for working with Project Managers (PM) to successfully develop training programs for customer service representatives globally across all business units.
• Standard ISD processes, such as the ADDIE learning model, are used to design and develop custom business process and systems training programs including instructor-led and e-learning courses.
• The ID is responsible for working with Subject Matter Experts (SME) and Information Mapping tools to assess information, determine impacts and identify skills gaps.
• The ID is also responsible for learning and testing proprietary systems and software to identify training needs, determine scope and create interactive learning tools.
• 4-6 yrs experience required.

Additional details:

• Experience is required in designing and developing courses to support complex business processes, extensive systems training, and soft skills training.
• The ability to independently learn and perform complex, detailed processes is required.
• Candidates must ensure there is balance between knowledge of processes and facts and the target audience's ability to demonstrate application of the skills in a real-world context.
• Candidates must create learning solutions that successfully integrate the principles of adult Learning theory and leverage multiple delivery strategies (classroom, Web-based, virtual, etc.).
• Ideal candidates must have strong analytical and problem solving skills and the ability to work independently under tight deadlines.
• In addition, they are comfortable communicating critical success factors with the PM, SME, and other stakeholders to ensure on-time deliverables.
• Home work environment needed including a pc/laptop with Windows operating system.
• Candidates may be selected from a nationwide search and the contract may be 100% remote.