Software Development Manager, Site Reliability Engineer

We are currently seeking a Development Manager to join our Distributed Site Reliability Engineering team.

What your team does:

Clio is looking for a Development Manager to join the team that builds and manages the infrastructure that underlies the development and runtime of our applications.

We're building a cross-Canada, distributed team that forms the foundation of Clio's engineering organization:

• We build, secure, and maintain the infrastructure and critical services that power Clio's core applications.
• We help Clions make data-driven decisions by providing observability and transparency for all of our environments.
• We collaborate with the Clio product development teams to build tools that improve workflows and remove manual labour or friction points.

A day in your life might look like:

• You'll split your time between being a high-impact contributor to our projects and being a high-impact leader, growing your team;
• You will collaboratively define the roadmap to build a world-class developer experience, support business goals, and satisfy application requirements;
• You will contribute to, and have a deep understanding of, the code base and your technical domains;
• You will scope, define, and implement the infrastructure, automation, and processes that power the entire engineering organization;
• You'll write clean, maintainable code, and continue to grow your development skills;
• Foster and maintain a collaborative environment that highlights team prioritization, removing roadblocks, and sharing unique and creative solutions;
• Elevate and educate our engineering processes within Clio, contributing to our cultural values of "No doors, only windows" (an emphasis on collaboration and clear communication) and "Live a learning mindset" (an emphasis on constant self-improvement and evolution in the face of change).

You may be a fit for this role if you:

• You are equally energized by both your own technical work as well as contributing to the career growth of your team;
• You have strong opinions that are weakly held, and foster that same attitude in others;
• You challenge and enable your team to take initiative, explore, and implement new improvements while balancing that work against satisfying the requirements as defined by the business;
• You believe in providing honest, actionable feedback to your team, and encourage your team to reciprocate;
• You devise roadmaps to guide your team, but aren't beholden to them -- you easily adapt to a constantly changing world.

What you should have:

• Hands-on technical expertise with building or supporting software. Examples of relevant experience are: software development, *nix systems administration, infrastructure as code, cloud resource administration, or database administration. Bonus points for experience working with infrastructure at scale;
• A demonstrated success in guiding technical teams. Experience with or a desire to learn about Agile processes and large scale SaaS products;
• A diverse base of knowledge that allows you to guide your team to solve complex technical problems;
• The ability or desire to learn how to hire the best and brightest in Canada;
• An aptitude for coaching, developing, and retaining talent;
• A portfolio of successful projects (as well as a collection of lessons learned from failed projects).

Don't have all of those? The most important part of this job is that you approach new challenges with curiosity and a drive to apply what you learn to fixing root causes, not just symptoms. Deep curiosity and a desire to learn will help you succeed in this job, combined with a drive to help others by shipping code. We have cross-trained developers coming from Java, Python, C++, and JavaScript backgrounds, and are happy to help you learn Ruby when you get here.

Serious bonus points if you have:

• Experience managing hosts with Puppet.
• Experience working with Docker and Kubernetes.
• Experience developing with Ruby or GoLang.
• Experience managing AWS resources with CloudFormation or Terraform.
• Experience scripting with BASH.
• Experience administering any of: Elasticsearch, Kafka, MySQL, Redis.

Where your team works:

Clio is currently transitioning to a workplace that is distributed by design. This means that Clio offers employees more choice: the opportunity to work from one of our hub offices across Canada, remotely, or a combination of both. We have invested in best-in-class tools, technology, and culture to ensure our team members are able to do their best work whether they prefer to work from an office or remotely