Backend Engineer - IRM (Remote, Canada)

What we do

At Grafana Labs, our department builds products to make it easy to detect, respond and learn from incidents with minimal toil. Our products are built on Grafana's open-source observability platform, which integrates alerting, SLOs, on-call, and incident management. We are looking for an engineer to help us grow and develop our Incident Response Management platform. This platform includes both OnCall response and Incident resolution collaboration solutions. As we grow, we're aiming to improve our performance, increase our reliability, and delight our users every step of the way.

Grafana IRM is trusted by major organizations worldwide, monitoring essential medical devices and critical infrastructure. We thrive on collective creativity and diverse perspectives, every team member is encouraged to contribute ideas that shape our product into a dependable tool.

What will you be doing?

Take an active role in influencing our roadmap and your career objectives.
Work with your team to deliver new features, then use the results to iterate and improve.
Drive projects from initial ideation to operations once they are in customers' hands.
Embrace our open-source culture and contribute to other projects that may not directly fall within your team's scope.
Design, build, operate, and maintain critical systems, owning the reliability, performance, and availability.
Be a part of your team's on-call rotations and take ownership of the services you're running.
Mentor and support other team members, participate in design discussions, and collaborate with the team
Learn new skills by gaining a deeper understanding of our cloud product and our customers and getting to know the codebase of a large distributed system.

As we are remote-first and our engineering organization is largely remote, we provide guidance and meet regularly using video calls, so an independent attitude and good communication skills are necessary.

What are we looking for in you?

You are a motivated self-starter with a bias towards actionYou are customer-focused. We build everything with our users in mind. You have a passion for creating intuitive products that fit customers' needs

Pragmatism: You can take on complex challenges and break them down to achieve short feedback loops: to analyze, design, and build modular solutions, deliver MVPs, gather data and feedback, and then progress iteratively
Collaboration and communication: The smallest unit we have is a team. You'll be working with your teammates in a fully remote setup. Good communication skills are a must.

Requirements:

Solid experience with at least one programming language. We use Go and Pytthon, but if you are familiar with C, C++, Rust, or similar, that translates well.
Some experience with delivering projects, from gathering requirements and brainstorming ideas all the way to shipping a product to the customer's hands in a self-driven way
Some experience with developing software that runs in the Cloud or some experience with systems engineering
Experience writing clean, robust, and performant software that is easily maintained by others

Nice to haves:

Experience working with Kubernetes
Been a user of Grafana and Prometheus in operational roles (including on-call for your team at a previous employer or just using these tools on hobby/homelab projects)
Exposure to microservices architecture and distributed systems or a desire to learn
Familiarity with being on-call and performing operations/SRE tasks or with the concept of infrastructure as code

In Canada, the base compensation range for this role is $115,619 - $138,203 CAD. Actual compensation may vary based on level, experience, and skillset as assessed in the interview process. Benefits include equity, bonus (if applicable) and other benefits listed here.

*Compensation ranges are country specific. If you are applying for this role from a different location than listed above, your recruiter will discuss your specific market's defined pay range & benefits at the beginning of the process

About Grafana Labs: There are more than 950,000 active installations of Grafana around the globe, monitoring everything from beehives to climate change in the Alps. The instantly recognizable dashboards have been spotted everywhere from a NASA launch and Minecraft HQ to Wimbledon and the Tour de France. Grafana Labs also helps companies including Bloomberg, JPMorgan Chase, and eBay manage their observability strategies with full-stack offerings that can be run fully managed with Grafana Cloud, or self-managed with Grafana Enterprise Stack. The Grafana stack has grown to include four other open source projects, Grafana Loki (for logs), Grafana Tempo (for traces), Grafana Mimir (for metrics), and Grafana OnCall (for on-call management).

Benefits: For more information about the perks and benefits of working at Grafana, please check out our careers page.

Equal Opportunity Employer: At Grafana Labs we're building a company where a diverse mix of talented people want to come, stay, and do their best work. We know that our company runs on the hard work and the dedication of our passionate and creative employees. If you're excited about this role but your experience doesn't align perfectly with every qualification in the job description, we encourage you to apply anyways.

We will recruit, train, compensate and promote regardless of race, religion, colour, national origin, gender, disability, age, veteran status, and all the other fascinating characteristics that make us different and unique. We believe that equality and diversity builds a strong organisation and we're working hard to make sure that's the foundation of our organisation as we grow.

For information about how your personal data is used once you've applied to a job, check out our privacy policy.

Summary
Company name: Grafana Labs
Remote job title: Senior Backend Engineer Grafana Ops IRM
Job tags: Grafana, Requirements Gathering, Systems Engineering