Sales Knowledge & Communications Manager

About Remote

Remote is solving global remote organizations' biggest challenge: employing anyone anywhere compliantly. We make it possible for businesses big and small to employ a global team by handling global payroll, benefits, taxes, and compliance (learn more about how it works). We're backed by A+ investors and our team is world-class, literally and figuratively, as we're all scattered around the world.

Please check out our public handbook to learn more about our culture. We encourage folks from all ethnic groups, genders, sexuality, age and abilities to apply. If this job description resonates with you, we want to hear from you!

All of our positions are fully remote. You do not have to relocate to join us!

How we work

We love working async and this means you get to do your own schedule.

We empower ownership and proactivity and when in doubt default to action instead of waiting.

The position

This is an exciting time to join Remote and make a personal difference in the global employment space as a Sales Knowledge & Communications Manager (Americas) joining our sales team.

We are looking for a Sales Knowledge and Internal Communications expert to be the go-to person for all Sales information needs in the region. You'll own our internal sales documentation and team communications, and ensure they scale with us as we grow. We are a remote-first work environment and are looking for someone who takes initiative and will be a collaborative to partner with all sales roles in the region**.** You'll understand sales just-in-time needs, know how to repurpose information into internal sales-facing content that's easily accessible, and will quickly respond to sales information needs. This is not a role that creates marketing or customer-facing content and is not a training or enablement role.

Requirements

• Customer-service attitude with passion and empathy for Sales team members
• 3+ years working as part of a sales organization in a B2B SaaS environment
• Experience using Notion, Slack, Asana and familiar with linked databases
• Experience in managing content, communications and documentation (wiki, online handbook, internal handbook, etc.)
• Understanding of how documentation impacts an asynchronous working environment for a global Sales team
• Experience in a fast-growing start-up environment is not required but preferred
• Experience working remotely is not required, but considered a plus
• Writes and speaks fluent English

Key responsibilities

• Manage daily volume of sales inquirie, respond quickly and update knowledge bases with new information
• Be the expert on Sales documentation - how it's organized, how to find it fast, glossary of terms, etc.
• Organize information for just-in-time findability in Notion, GDrive, Content Management System and other tools the sales team uses
• Communicate regular updates to the team about new information, announcements and documentation via various platforms - newsletter, meetings, office hours, etc.
• Engage with the Sales team regularly to understand needs and take action
• Develop partnerships across the organization, keep up with changes across our rapidly-growing environment to react quickly and provide condensed, impactful information
• Understand our business, analyze internal documentation from Customer Experience, Global Operations, International Expansion and other partners to successfully repurpose documentation to meet Sales information needs
• Follow guidelines and best practices established by our Documentation & Internal Communications Partner who works across the company

Benefits

• Remote work culture
• A fair and competitive salary
• The equipment/tools you need to do your job well and comfortable (MacBook, screen, peripherals)
• You and your family come first! Unlimited paid time off
• Flexible working hours
• Home office setup
• Health insurance
• Training allowance
• Equity

Practicals

• You'll report to: Director, Sales Enablement & Operations
• Team: Sales
• Location: Anywhere in the World
• Start date: As soon as possible

Application process

1. (async) Profile review
2. Interview with recruiter
3. Interview with future manager
4. (async) Small challenge
   1. This task should take no more than 15-30 minutes. Please sign-up for Notion and design an FAQ for the Sales team to use. What columns/fields would you include and how would you organize it in sections based on your knowledge of Sales teams and sales cycles?
5. (async) Challenge Review
6. Interview with team member #1
7. Interview with team member #2
8. (async) Offer

How to apply

Please fill out the form below. Don't forget to add your CV (ideally as a PDF) and a cover letter (at most a single page) explaining why do you think there's a match between this particular role and your profile. Thank you!