Integrations Engineer

Become part of the AIQ Data Engineering Team

AIQ brings order to CX chaos. Our Customer Experience Hub empowers everyone to be a CX champion by giving business teams the freedom to explore and take action on customer data while helping technical teams regain control of where data lives and how it's used. Enterprise brands such as Autodesk, M&T Bank, The New York Times, Neiman Marcus, Hertz and many more use our CX Hub to drive growth through extraordinary customer experiences.

This role is part of the Data Engineering team within the Customer Organization, and we're seeking highly talented individuals to join and grow our team. This is the intersection where the product has to meet customer needs and create value.

You are an engineer who loves data and wants to see technology and data used in ways that ensure our projects' and customers' success. You have a keen interest in moving data between technology systems. Above all, you want to make it work!

Role & Responsibilities

The Integrations Engineer is responsible for designing and implementing integrations between the AIQ platform and external platforms, mainly via APIs. They build integrations to new platforms so that the Professional Services team can implement those APIs in production customer instances.

You will work hands-on with our technology stack and collaborate with several teams such as Customer Engagement, Field Engineering, Product and Engineering in order to deliver on all customer integrations requests. In this role, you will also plan and execute integration strategies, define and enable ongoing monitoring for support staff, and maintain as well as optimize your builds. Other responsibilities include:

• Formulating strategies and designing architectures for systems integrations, as well as debugging and advising on possible architecture issues.
• Owning and delivering on the customer request backlog.
• Work with external vendors as needed to ensure successful execution of customer requests.
• Working directly with customers to understand their integration needs, advise on various implementation options, and ensure that the resulting solution meets the requirements of both the customer and any third party systems.
• Ensuring that best practices in integration processes are followed by the organization, and improving current systems integrations as needed.
• Contributing with documentation and building our customer specific configuration knowledge base.

Requirements

• BS degree in Computer Science, Engineering, Mathematics, Economics, Statistics, Information Management or similar
• 6-8 years of software development experience
• 3-4+ years in a role that involves working with and building APIs
• Working knowledge of Python, Java, and/or Scala
• Knowledge of integrations, development processes, and integration architectures
• Experience with standard testing practices, such as writing unit tests
• Excellent problem solving skills
• Strong communication skills, including the ability to communicate technical concepts and decisions with non-technical stakeholders
• Strong project management and organizational skills

Nice to have:

• Experience using Tray.io or other iPaaS systems
• Marketing technology industry and relevant vendor knowledge

Benefits

• Work with a fun, inclusive, and smart team of people as we build a NYC-based enterprise software company
• Competitive compensation package, including significant equity component
• Backed by top-tier VCs (Sequoia, Andreessen Horowitz, FirstMark Capital)
• Top-notch health insurance benefits, including 12-weeks paid parental leave
• We have a beautiful office right on Madison Square Park, and all NYC-based employees come into the office three days a week.
• Check out this blog post to learn about the new AIQ CX Hub - the next chapter for us, our customers and the future of customer experience.
• In accordance with ActionIQ policies and our commitment to prioritizing the health and safety of our employees, all office-based positions will require proof of COVID vaccination, including a booster shot, prior to entering the office. Remote employees and guests who visit the office must also provide proof of vaccination prior to entry. Our COVID-19 health and safety protocols may change over time as local and national guidance and regulations evolve.

ActionIQ is committed to building an inclusive, equitable, and diverse organization. We embrace equal opportunity for all applicants and seek to foster a culture of belonging for our employees. We recognize and appreciate that the more inclusive we are, the better we will function as a team. AIQ welcomes qualified applicants of any race, color, ancestry, religion, sex, national origin, gender identity, gender expression, age, marital or family status, disability, military veteran status, and any other status or background. Join us on our journey to build a product that will help our customers deliver memorable experiences that will drive loyalty and growth.