Salesforce Administrator

Shapeways' digital manufacturing platform offers customers access to high-quality manufacturing from start to finish through automation, innovation, and digitization. The company's purpose-built software, a wide selection of materials and technologies, and global supply chain lower manufacturing barriers and speed delivery of quality products. Shapeways' digital manufacturing services have empowered more than one million customers worldwide to produce more than 21 million parts using 11 different technologies and 90 different materials and finishes.

Headquartered in New York City, Shapeways has ISO 9001-compliant manufacturing facilities in Long Island City, NY, and the Netherlands and a network of verified partners around the globe. In September 2021, Shapeways became a publicly-traded company on the NYSE under the ticker SHPW.

Overview:

Shapeways is seeking a Salesforce Administrator to join our rapidly growing business as we scale our go-to-market strategies, commercial data, and reporting to meet organizational needs. In this role, you will gather requirements, manage the Salesforce ecosystem, support data integrations, and establish best practice standards across the organization. The ideal candidate is someone who is eager to become an expert in Shapeways' Salesforce processes and tech stack and work cross-functionally to support mission critical projects.

Why is the Salesforce Administrator important to us?

The Salesforce Administrator will be responsible for driving success by bridging the gap between Shapeways' Salesforce system, and the users, on a day-to-day basis. This position will play a large role in understanding the current management of Salesforce, while identifying areas and leading initiatives for process improvement, and data integrity. This role will be a key contributor to shaping and developing the use of Salesforce across the organization to accelerate the processes and improve the experience throughout the entire customer journey.

The ideal candidate will have a strong business process and information technology background and must interact and support users from different departments and understand a range of applications (marketing services, sales, support, etc.). They must also thrive in a fast-paced environment and proactively identify opportunities for improvement of Salesforce and connected systems, requiring in-depth knowledge of internal sales, marketing, and business processes.

In this role, you will:

• Administration and maintenance of CRM and support connected systems
• Monitors end-user usage of the system and performs daily administrative tasks
• Monitors data integrity of the information being entered into the CRM
• Working with senior leadership to ensure key functionalities are understood
• Gather feedback from teams utilizing Salesforce on a regular basis to constantly make improvements
• Building custom reports, dashboards, and automation
• Building, training, and maintaining properties
• Maintaining control of access rights, security settings, and user privileges
• Management of integrations with Salesforce running point on the implementation with technology colleagues
• Evaluate and integrate newly released features and enhancements from seasonal Salesforce releases to implement best practices to maximize use
• Ensures the integrity of our sales stages process and principles
• Identifies and recommends process and system improvements to drive more revenue as related to order policy and quoting process
• Proactively identifies opportunities for sales process improvement

You might be a good fit if (you have/are):

• Bachelor's Degree in Information Technology, Computer Science, System Administration, or other field, or equivalent work experience required
• 4+ years of experience related to Salesforce Management
• Candidates must have Salesforce.com (SFDC) Admin Certification
• Marketing automation (Marketo, Hubspot, Pardot, Marketing Cloud) experience is a plus
• Deep knowledge of CRM systems architecture
• Execute data imports/exports, conversions, and migrations, as needed by support requests or project activities
• Request for Quote (RFQ/CPQ) experience is a plus
• Hands-on success in troubleshooting complex platform issues, and experience with configuration, deployment, and expansion of Salesforce functionality by enabling new features
• Consultative skill set (probing, objection resolution, vision)
• Experience developing and implementing processes and procedures, managing SLAs and rules of engagement within Salesforce
• Ability to balance sales daily maintenance of Salesforce while maintaining business integrity
• Ability to work under pressure and manage deadlines, in a fast-paced, changing environment
• Excellent verbal and written communication skills and provide an exceptional experience for internal users
• Self-motivated and possesses a strong desire for process improvement
• Comfortable working as part of a team
• Experience working for a SaaS business or in the software industry preferred

Benefits

Why join our team?

At Shapeways, we all contribute to a respectful work environment where we share ideas and encourage each other to think creatively. We are a collaborative, diverse and dynamic group of individuals ready to embark on our next chapter of growth.

Do you want to be part of a culture that is inclusive, inspiring, and allows you the autonomy to be creative in your work? If so, we invite you to join us on our adventure!

Benefits and perks include:

• Healthcare that fits your needs - We offer excellent medical, dental, and vision plan options that provide coverage to employees and dependents. Our suite of options ranges from 100% employee-only medical premium coverage to extremely reduced premiums for dependent coverage to an enhanced buy up plan for those with more extensive needs. We also have competitive pricing plans for dental and vision!
• Ownership - Every Shapeways employee will be granted equity in the company
• 401(k) with Employer Match - Join the team and we will immediately invest in your future
• Parental Leave - Robust paid time off for new parents; both primary and secondary leave
• Generous Paid Time Off - 20 PTO days plus additional days off when you're not feeling well, to observe holidays, or just to destress.
• Wellness - We care about your wellbeing. From Commuter Benefits to FSA's to a platform to promote financial wellbeing to gym reimbursement to standing desks to a partnership with One Medical...we've got you covered
• Learning & Development - Through continued education/mentorship on the job and our investment in LinkedIn Learning, we're focused on your growth as a working professional
• Credit and Discount - Each quarter, employees will earn a $100 credit in their Shapeways account - that's $400 a year! This balance may be used in conjunction with the 20% employee discount toward purchasing items from our marketplace