Sales Development Representative B2B

We're the technology leader building the modern home management platform. Today, millions of people use Thumbtack to effortlessly manage their homes. We help them confidently know what to do, when to do it and who to hire.

Our goal is simple: to be the only platform homeowners need to fix, maintain and improve their homes. As a long-term partner for homeowners, our promise is to turn what was once confusing and intimidating into something straightforward ?" and a lot less stressful.

At Thumbtack, we're not just creating a new era of homeownership. We're supporting local economies and building stronger communities. Each day, we connect local professionals across America with busy homeowners so they can grow their businesses.

Thumbtack is for everyone. Our customers and pros come from all walks of life and every county in the country. We want our team to reflect that. If you come from an underrepresented background in tech, we strongly encourage you to apply.

Our North Star is bright and our ambitions are big. We've been at this for over a decade, but the way we see it: we're just getting started.

Thumbtack by the Numbers

• Available in all 3,143 U.S. counties.
• Nearly 4.5 million customers in the last 12 months
• Hundreds of thousands of local professionals on our platform
• 65 million projects started on Thumbtack
• Over 7.5 million 5-star reviews left for stellar pros

About the Role

Thumbtack was created to provide a safer, more helpful platform for consumers to find professionals for anything they needed done. We have pros for almost any service you can think of, especially in the construction industry, but that didn't just happen overnight. You'll be working with the Sales team to help continue to add even more of the professional diversity currently available to our customers. We'll be setting you up with all the tools you need and a supportive team to help you succeed in continuing to grow the Thumbtack family above and beyond where it is today.

Key Duties & Responsibilities

• Works on tasks that are designed to acquire the most quality pros for the Thumbtack platform, including but not limited to:
• Gain a firm understanding of Thumbtack's value proposition and its overall selling points; why do pros want to work with us?
• Call new leads at a consistent pace and meet sales/hand-off targets
• Qualify leads and determine suitability for Thumbtack
• Work with your team and manager to understand and develop the most effective tactics for this process
• Works with the manager to further improve our Sales process by providing recommendations for quality and efficiency improvements
• Upholds the values of Thumbtack

Must-Have Qualifications

If you don't think you meet all of the criteria below but still are interested in the job, please apply. Nobody checks every box, and we're looking for someone excited to join the team.

• 2+ years BPO experience in inbound or outbound sales
• Excellent English communication (verbal, writing, and email writing) skills
• You understand that your highest priority is facilitating and closing sales
• You are resilient - Rejection is something that pushes you to work harder and smarter
• You see the big picture - You're proactive in anticipating challenges and quick to come up with ideas to resolve those challenges
• Strong problem-solving skills - You're resourceful and will know our product so well that you really understand what the customer needs; solution-oriented
• Have a collaborative attitude to share techniques and success with the team
• Experience in high call volume sales
• Excellent aptitude for research, navigation, and investigation
• Willingness to work during the day, mid or graveyard shift, and rotating rest days

Nice-to-Have Qualifications

• Experience working in different channels (email, chat, phone) or any similar industry
• Marketing or advertising sales experience
• Software sales experience
• Salesforce experience
• Google Suite experience

Thumbtack is a virtual-first company, meaning you can live and work from any one of our approved locations across the United States, Canada or the Philippines*. When it is safe to gather, we will begin to host in-person events on a regular basis. Remote employees will be expected to travel occasionally for these events to a Thumbtack library or offsite team-building location. In cities with 5+ employees, we are establishing local communities, where employees can gather for local events. Additionally, employees in the San Francisco, Salt Lake City, Toronto and Manila areas will have opt-in access to communal workspace at one of our Thumbtack libraries. We always prioritize the health and safety of our employees. Currently, participation in these events and Thumbtack library use are optional. Both require employees to be fully vaccinated.

#LI-Remote

More About Us

Thumbtack is a technology leader building the modern home management platform. Through the Thumbtack app, homeowners can effortlessly manage their homes ?" confidently knowing what to do, when to do it, and who to hire. Bringing the $500 billion home services industry online, Thumbtack empowers millions of homeowners to fix, maintain, and improve their most valuable asset.

Founded in 2008, Thumbtack is backed by over $500 million in funding from folks that include Sequoia Capital, CapitalG, Tiger Global Management, Javelin Investment Partners, Baillie Gifford.

• See what it's like to work here
• Meet the pros who inspire us
• Follow us on LinkedIn
• Discover our virtual first plan

Thumbtack embraces diversity. We are proud to be an equal opportunity workplace and do not discriminate on the basis of sex, race, color, age, sexual orientation, gender identity, religion, national origin, citizenship, marital status, veteran status, or disability status. Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.

If you are a California resident, please review information regarding your rights under California privacy laws contained in Thumbtack's Privacy policy available at https://www.thumbtack.com/privacy/.

*Currently, Thumbtackers can live anywhere in Ontario or British Columbia, Canada or the Philippines or in any of the following US states: AZ, CA, CO, CT, FL, GA, HI, ID, IL, IN, KS, KY, MD, MA, MI, MN, MO, NE, NV, NH, NJ, NM, NY, NC, OH, OK, OR, PA, SC, TN, TX, UT, VA, WA, WI, Washington DC. Our long term vision is to hire across all of the United States and Canada, but this expansion will take a few years.