Manager, Account Management

Figma is growing our team of passionate people on a mission to make design accessible to all. Born on the Web, Figma helps entire product teams brainstorm, create, test, and ship better designs, together. From great products to long-lasting companies, we believe that nothing great is made alone-come make with us!

Job Description

Figma is growing our team of passionate people on a mission to make design accessible to all. Born in the browser, Figma helps entire product teams brainstorm, create, test, and ship better designs, together. From great products to long-lasting companies, we believe that nothing great is made alone-come make with us!

Figma is looking for a Manager of Account Management to join our dynamic team of creatives, engineers, marketing wizards, and brilliant business folks. You aren't the typical sales leader, and we aren't the typical design tool company. At Figma we think outside the box, lift constraints that block our imagination everyday and we expect you to do the same. With this role you'll get in at the ground floor in a fast-growing sales organization. You'll lead a team that drives meaningful relationships with our existing customer base in a way that adds value to their experience and revenue to our bottom line.

Figma is growing and moving fast. Our next team member will have an agile, dynamic mindset, be comfortable embracing change, a true team-player, and love working with our growing footprint of customers. You won't be alone! Figma has an incredible team and you'll work closely with other groups including Support, Solutions Architects, Operations, Product, Marketing, and Enablement. Your team of Account Managers will be responsible for the engagement, expansion, and retention of our rapidly growing customer base. You will report to the Director of Account Management.

You'll be joining at an especially unique time as you'll learn the business while working with a couple other teams before building one of your own. Fellow members of the Account Management leadership team will be on parental leave later this year and you'll first provide coverage for them before then hiring your team in 2023.

What you'll do at Figma:

• Be accountable for the engagement, expansion, and retention of our fast-growing customer base
• Interview, hire, and train new team members as we scale the organization
• Lead a team of motivated and diverse individuals to foster an environment of success
• Provide ongoing feedback and coaching to your team based on our sales methodology while also guiding their career development
• Participate in customer meetings and workshops while also sharing the voice of the customer with our product, design, and engineering teams
• Help shape and further develop Account Management processes and strategic initiatives
• Test and refine growth and acquisition strategies through data, segment-specific value drivers, and compelling stories
• Develop strong internal partnerships and collaborate cross-functionally to increase revenue opportunities

We'd love to hear from you if you have:

• 6+ years of experience in sales (preferably SaaS)
• 2+ years in management (preferably Account Managers or Account Executives)
• Strong experience leading and building successful, collaborative, and hard-working sales teams
• Consistent track record of success exceeding net new revenue targets
• Ability to thrive in a constantly evolving and growing environment
• Understanding of our technical and competitive landscape

At Figma, one of our values is Grow as you go. We believe in hiring smart, curious people who are excited to learn and develop their skills. If you're excited about this role but your past experience doesn't align perfectly with the points outlined in the job description, we encourage you to apply anyways. You may be just the right candidate for this or other roles.

We will work to ensure individuals with disabilities are provided reasonable accommodation to participate in the interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please let your recruiter know if you require accommodation.

About Figma

Dylan Field and Evan Wallace co-founded Figma in 2012 with the vision of building tools for designers in the browser. Their goal was to create the first design tool that combined the accessibility of the Web with the functionality of a native app. Today Figma is a platform with tools and spaces to support the entire product development process-idea to design to build-and has simplified collaboration for companies like Microsoft, Uber, and The New York Times to name a few.

At Figma, we celebrate and support our differences. We know employing a team rich in diverse backgrounds, experiences, and opinions allows our employees, products, and community to flourish. Figma is an equal opportunity workplace-we are dedicated to equal employment opportunities regardless of race, color, ancestry, religion, sex, national orientation, sexual orientation, age, citizenship, marital status, disability, gender identity, or Veteran status. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements.

By applying for this job, the candidate acknowledges and agrees that any personal data contained in their application or supporting materials will be processed in accordance with the applicable candidate section of Figma's Privacy Policy.