Internship Salesforce admin

Alan is the healthcare super-app offering personalised healthcare & wellbeing to our members.

Founded in 2016 by Jean-Charles Samuelian and Charles Gorintin, Alan is the first independent digital health insurance in France since 1986.

By providing our members with delightful health insurance bundled with innovative healthcare services, Alan's long-term goal is to help all people have a personalized and accessible healthcare experience.

As of today, Alan covers more than 250,000 members, representing over ?160m+ of annualized revenue. We recently raised a further ?185m in a series D funding round bringing the company's total valuation to ?1.4bn. The team is 450+ people and growing. We recently landed in Spain and Belgium , and guess what: the best is yet to come!

How we do it?

At Alan, we have a set of cultural values that guide our approach to work:

• Members first. We put our members first, our team second, our shareholders third.
• Distributed Ownership. We empower everyone to make courageous decisions and to work asynchronously.
• Radical Transparency. We take all our decisions in writing and adopt a direct and honest style of communication.
• Personal & Team Growth. We are self-improving whilst helping others grow. We're no ego-doers and we all edit the company.
• Fearless ambition. We shoot for the moon and work backwards. We push for excellence by focusing on uncomfortable A+ problems.
• Underrepresented folks...

Science shows that you are less likely to apply if you feel you don't have all the necessary prerequisites. If this description matches where you are now or what you'd like to grow into in your next position, we encourage you to apply.

We strive to make our culture as inclusive as possible and believe both the company and its culture are strongest when composed of diverse experiences and backgrounds.

• We have an open salary & equity policy combined with a transparent career path: we base our people decisions on objective criteria.
• We have flexible working hours and leave policy.
• We trust people to work remotely
• We extended the length of parental leave and value this time as professional experience.
• We respect our coworkers gender identity and use their names, pronouns and agreements no matter their legal status.
• We make tough decisions if we see discriminatory remarks.

Context on the Role

You will be part of the Sales Strategy & Operations team whose main goal is to :

• Define the strategy to achieve our growth and margin objectives
• Deeply understand and be able to explain performance
• Enable one of the most effective Sales teams in the tech industry
• The Sales Strategy & Operations team conducts critical strategic, analytical and operational projects designed to accelerate member growth (with a focus on member acquisition) and sales productivity. There are four main components to the work the community does :
• Sales strategy and planning (incl. strat plan, objective setting, territory design)
• Sales performance monitoring and explanation (incl. reporting, data model)
• Sales tools and processes (incl. the tech stack and its usage)
• Sales organization and capability building

Across all these areas we work very closely with the Sales and Account Management teams.The scope of the role is European (France, Belgium and Spain for the time being).

Mission

As an intern within our community, you will be part of the Sales tools and processes area. The tooling area mission is to empower our Sales and Account Management team by developing, maintaining and continuously improving a best in class Salesforce CRM and tooling environment.

Objectives

As an intern within this team, your objectives are to :

• Efficiently support the end users on their daily tasks and enable them to get the most of our tools by answering their questions, shadowing them to better understand their usage and deep diving their roadblocks.
• Own some data quality stream to ensure the data is reliable to perform analysis and support the business. This could include auditing the data, proposing a process to make it reliable and implement it technically in the tool.
• Deploy simple technical features to better fit with the user needs, for example creating new fields in the CRM, updating the picklist value or proposing some simple automation to help them in their daily job.
• Participate in the tool maintenance by managing the access rights, licenses, monitoring the tool usage or proposing new features.
• Reinforce user adoption by training the users on specific feature by documenting clearly and creating user content as videos or live training

As an intern you will work closely with the Sales team, the Sales Strat & Ops colleagues and other stakeholders (e.g. data, marketing). You will also be trained by the team to get the technical knowledge required for the job.

Must have

• Fluency in English
• Excellent verbal and written communication skills
• Experience on a CRM environment (Salesforce Lightning preferred)
• Experience with a B2B business and with sales or salesops processes
• Strong technical appetencies (experience with coding, understand what a data model is)
• Willing to be hands on the tool and to learn about Salesforce
• Ability to ramp-up quickly on a new technical and tooling environment
• Great organization skills (prioritization of tasks, agile way of working)
• Autonomous
• Genuine passion for helping others succeed

Nice to have

• Experience in a scale-up
• Any Salesforce certifications
• Knowledge in SQL language

Internship information

• 6-months internship
• Remote work is possible (with some days in Paris required)
• Start date as soon as possible
• Possibility to have a full time position after the internship
• Perks & Benefits

At Alan, we believe that being in good health is a basic need, and it starts with our employees. This is why Alaners are provided with a stimulating environment and perks for them to be happy, efficient and spend only high-quality time with co-workers.

Therefore, we offer:

• Flexible Office. Amazing office space in the headquarters, sponsored co-working hubs or a full-remote experience for those who want, with home office equipment sponsorship.
• We reward fairly. Competitive Salary and generous equity packages
• All the tools you need. Top of the range equipment: Macbook Pro, keyboard, laptop stand, monitor, and Bose noise-cancelling headphones
• Flexible vacation policy. Alaners can organize their time off as they wish.
• Delightful healthcare insurance. Extremely comprehensive health insurance - 100% of the contribution covered by Alan for you and your family.
• Transport. Country-specific commuter benefits
• Learning & Training opportunities. A very flexible Training policy at Alan, free books and budget to attend and speak at conferences if the opportunity arises
• Parental leave. Extended parental leave for all new parents.
• Check out our Medium & blog for more info: https://medium.com/alan / https://blog.alan.com/