Deal Desk Manager

What's the opportunity?

You'll have an exciting opportunity to influence the trajectory of Intercom's overall business, partner with our senior Sales and Finance leaders, and take on an operating role with an exciting and fast growing company that aims to fundamentally change the way companies interact with their customers.

As the Deal Desk Manager - North America, you will be responsible for overseeing the quote-to-order process and ensuring the smooth execution of some of our largest and most strategic opportunities. You will act as a key advisor to Sales, Legal, Finance, Accounting, and Business Systems, managing deal formation and flow, implementing policy, and driving sustainable growth while reducing sales cycle times.

We're looking for a proactive, independent thinker, with sound business acumen and excellent communication and collaboration skills. You are able to work in a structured manner to thrive in ambiguity and are not afraid to roll up your sleeves to dive into business challenges and create solutions to problems that have never been tackled before.

This is a new position and you will be responsible for developing and implementing best practices across the organization.

What will I be doing?

• Support our North American Sales team by leading deal desk function within the Sales Operations team and improve our day-to-day processes and systems
• Drive best practices to increase sales effectiveness via structured deal reviews and checkpoints, supported by standard business practices and policies, and proper enablement around these
• Advise on contract negotiations internally, including: deal structure, discounting guidance, order processing, etc.
• Drive process and systems requirements (including CPQ) to implement best-in-class quote-to-order process; provide assistance is closing/managing deals in the systems
• Lead evaluation and review of all contracts for completeness, accuracy, and adherence to our policies
• Ensure approvals for non-standard deals have been properly documented, escalated to the right approval levels, and resolved within reasonable timeframes
• Work independently on projects, and apply judgment in resolving issues or in making recommendations
• Develop strong collaborative relationships with key stakeholders in Sales, Legal, Finance, Accounting, and other key teams across the company

What skills do I need?

• 4+ years experience in Deal Desk/Sales Operations role in SaaS
• Experience in dealing with complex, cross-functional deal/contract management across Sales, Finance and Legal
• Strong understanding of quote-to-order process, knowledge of Salesforce CPQ is a plus
• Strong structured problem solving skills along with ability to demonstrate practical judgment in complex situations
• Able to work with a high degree of autonomy, and prioritize different requests
• Exceptionally strong communication skills, including experience effectively communicating with senior management
• Willing to work in a highly demanding and results-oriented team environment
• Proficiency in Microsoft Excel
• Working knowledge of Salesforce
• Bachelor's degree

Bonus skills & attributes

• Background working in high-growth, performance-focused environments
• Knowledge of software revenue recognition principles would be an advantage