Senior Sales Operations Specialist

Remote is solving global remote organizations' biggest challenge: employing anyone anywhere compliantly. We make it possible for businesses big and small to employ a global team by handling global payroll, benefits, taxes, and compliance (learn more about how it works). We're backed by A+ investors and our team is world-class, literally and figuratively, as we're all scattered around the world.

Please check out our public handbook to learn more about our culture. We encourage folks from all ethnic groups, genders, sexuality, age and abilities to apply. You can also check out independent reviews by other candidates on Glassdoor. If this job description resonates with you, we want to hear from you!

All of our positions are fully remote. You do not have to relocate to join us!

How we work

This is an exciting time to join Remote and make a personal difference in the global employment space as a Senior Sales Operations Specialist joining our Sales team.

• We love working async and this means you get to do your own schedule.
• We empower ownership and proactiveness and when in doubt default to action instead of waiting.

The position

This is an exciting time to join Remote and make a personal difference in the global employment space as a Senior Sales Operations Specialist, joining our Sales team.

Requirements

• Minimum 5 years of relevant experience and a solid understanding of sales operations
• Excellent problem solving, project management, interpersonal and organizational skills
• SaaS and B2B experience preferred
• Deep SFDC expertise and knowledge of enterprise SaaS tools
• Strong analytical ability and able to prioritize multiple projects
• You share our values, and work in accordance with those values
• Experience working remotely is considered a plus (preferred)
• Previous experience working for a global startup (preferred)
• Experience working in global HR industry (preferred)
• You enjoy being a champion and take full ownership from conception to execution.
• You bring passion, adaptability and attentiveness to the table.
• You possess a good understanding of the sales cycle and sales processes, an eye for detail, and have a drive to make things more efficient, repeatable and scalable.

Key responsibilities

• Develop and implement lifecycle processes, policies, and metrics to support customer outcomes and business growth, assisting to define appropriate touch points (i.e., human-led and digital) throughout the customer journey (pre and post initial sale)
• Manage the operational aspect of on-boarding new employees and transitions of existing employees
• Collaborate with Marketing to ensure proper lead management processes, metrics, and policies
• Identify opportunities for process automation and optimization, with a focus on scalability and driving significant growth
• Work with other departments to improve integration between Salesforce and other mission-critical systems, including HubSpot, Drift and Zendesk.
• Monitor system adoption and data compliance and governance
• Maintain and evangelize communication best practices for sales and sales support functions
• Document and create knowledge repository for first-tier sales support
• Maintain data integrity within customer records in Salesforce.com and other systems
• Develop best practices that align sales data quality with company initiatives

Remote Compensation Philosophy

Remote's Total Rewards philosophy is to ensure fair unbiased compensation and fair pay along with competitive benefits in all locations in which we operate. We do not agree to or encourage cheap-labour practices and therefore pay a minimum annual salary of USD 40,000 per year, in all locations throughout the world. Actual compensation may vary based upon geographical location, experience, and/or skill level. However, it will never be below our minimum global compensation mentioned.

Benefits

You can learn more about the benefits we're offering to all internal employees at Remote by visiting our public Benefits & Perks Handbook page.

Practicals

• You'll report to: Sr Manager, Sales Strategy
• Team: Sales
• Location: Anywhere
• Start date: As soon as possible

Application process

• (async) Resume review
• Interview with Recruiter
• Interview with Hiring Manager (30 min)
• Interview with 1 Sales Team member (30 min)
• Interview with a Sales Leader (30 min)
• (async) Offer

How to apply

Please fill out the form below. Thank you!