Account Coordinator Healthcare

At Newfront, we're building the modern insurance experience. By relying on our strengths as an industry-leading professional operation and an industry-leading business operations and technology company, we will address and solve these challenges. We are transforming the delivery of risk management, employee experience, insurance, and retirement solutions through our tech-enabled, full-service brokerage.

Driving our ambition is a simple but powerful culture. We've created something special; an innovative company with a fulfilling and award-winning culture based on Diversity, Equity, and Inclusion and the core tenets of Work, Love, and Play.

We believe in empowering people, from our clients to our team members. We value balanced lives and are passionate about creating a culture of wellness that results in healthier, happier, more productive employees, and more successful clients.

SUMMARY: This position is responsible for coordinating the internal service process for assigned commercial property and casualty clients on our Healthcare Team.

FROM THE TEAM: The Healthcare Practice is committed to providing the best-in-class service and innovative insurance solutions to our clients. We are a collaborative team of specialists that truly believes "Teamwork makes the dream work!" The clients that we support all have the common goal of trying to make the world a better place. As a member of this team, you have the opportunity to be part of helping to achieve that end goal. We are looking for hard-working, strategic, self-motivated, organized, and fun people to join our team. Come join us!

General information

• This position is an hourly, non-exempt and full-time position.
• This position is remote and/or option to work from any Newfront Office location. #LI-Remote
• This person reports to: SVP/National Life Science & Healthcare Practice Leader.

What you'll be doing

• Manage successful outsourcing of workflows including, but not limited to, certificates of insurance, auto identification cards, and policy checking.
• Prepare and review client communications and deliverables.
• Coordinate and own the renewal process workflow for successful, timely execution.
• Assist in the preparation and distribution of client deliverables.
• Assist with placement of local clinical trial placements.
• Manage certificate of insurance process, if necessary.
• Prepare, process and distribute endorsements and invoices.
• Monitor and resolve billing discrepancies and perform reconciliations.
• Execute consistent and accurate data and information entry and maintenance in various systems including AMS, SharePoint, etc.
• Execute consistent and accurate database and document management processes and workflows.
• Provide training to Account Assistants if necessary.
• Perform other duties and special projects as assigned.

To perform this position successfully, an individual must be able to perform each essential duty satisfactorily. Reasonable accommodations may be made to enable individuals with disabilities to perform these essential functions.

What you bring to the table

• Solid communication skills: writing and presentation preparation.
• Excellent telephone etiquette for customer service environment including listening without interrupting, using a clear and audible voice and responding calmly and professionally.
• Intermediate knowledge and use of standard features Microsoft Office.
• Ability to be resourceful, take initiative, and work to solve problems.
• Works well with others in a fast paced environment and be responsive to co-workers and colleagues. Must also work independently.
• Adaptability and flexibility to respond to client and team needs.
• Strong time management skills.
• Ability to learn and adopt and train use of technology systems and software applications.
• Strong organizational skills and attention to detail; ability to screen details and identify potential discrepancies.
• Ability to review internal/external deliverables to ensure accuracy.
• Project maintenance skills.

Education and experience

• Minimum of 1 year of brokerage experience.
• Minimum of 2 years in a comparable and/or relevant work environment.
• Commercial insurance experience preferred.

Certificates, licenses, registration

CA Department of Insurance Property and Casualty License (preferred or completed within 3 months of start date).

PHYSICAL DEMANDS: The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Requires moderate to long periods of time sitting at a desk, using computer monitor and keyboard, speaking on the phone, etc.
• Requires short to moderate (intermittent) periods of time standing or walking, often to and from meetings that require sitting.
• Requires very occasional lifting of objects (mostly documents, lap top equipment, etc.) that weigh fewer than 20 pounds.
• Newfront is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.

Newfront provides reasonable accommodations for qualified individuals with disabilities in our job application procedures. If you need assistance or an accommodation due to a disability, you may contact us at recruiting@newfront.com.

NOTE: The information on this description has been designed to indicate the general nature and level of work performed by employees within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities and qualifications required of employees assigned to this job.