Senior Retailer Project Manager, Caper

We're transforming the grocery industry

At Instacart, we invite the world to share love through food because we believe everyone should have access to the food they love and more time to enjoy it together. Where others see a simple need for grocery delivery, we see exciting complexity and endless opportunity to serve the varied needs of our community. We work to deliver an essential service that customers rely on to get their groceries and household goods, while also offering safe and flexible earnings opportunities to Instacart Personal Shoppers.

Instacart has become a lifeline for millions of people, and we're building the team to help push our shopping cart forward. If you're ready to do the best work of your life, come join our table.

Instacart is a Flex First team

There's no one-size fits all approach to how we do our best work. Our employees have the flexibility to choose where they do their best work?"whether it's from home, an office, or your favorite coffee shop?"while staying connected and building community through regular in-person events. Learn more about our flexible approach to where we work.

Overview

Instacart is seeking a talented and driven leader in the Caper retailer project management team to contribute to our fast-growing enterprise business for Caper. As a vital addition to our Enterprise Solution - Caper team, this role will play a crucial role in leading the retailer project management team at Caper to orchestrate the cohesive and timely execution of retailer implementation projects and ensuring seamless onboarding experiences for our retail partners.

About the Job

• Lead the Caper retailer project management team to ensure deployment and launch processes are understood, adopted and improved.
• Drive alignment to the Caper Deployment Framework across cross-functional teams.
• Take charge in creating and executing project plans for product implementations. This role demands a proactive approach to ensure that every phase aligns with Instacart's strategic goals and consistently meets or exceeds our retail partners' expectations.
• Exhibit stellar customer relationship skills, understanding and anticipating retailer needs, and ensuring their successful implementation of Caper and instore platform solutions, and guiding them through the process with confidence and clarity.
• Serve as a leader for both internal and external teams during all phases of the project. Building trust and winning over both technical, business and operational stakeholders, showcasing confidence and competence in FaaS solutions and project execution.
• Project Planning: Dive deep into understanding the unique business needs, expectations, and requirements of each retailer. Take a lead role in collaborating with internal stakeholders to sharply define key deliverables, accurately estimate timelines, thoroughly assess risks, and meticulously prepare the necessary tools. Your proactive planning sets the stage for project success.
• Project Implementation and Testing: Command the helm of project execution with a focus on speed and efficacy. Orchestrate the project team's activities with precision, ensuring every task is completed on schedule. Develop and maintain essential documents, fostering a culture of transparency and seamless information flow among all stakeholders, driving the project forward with momentum.
• Technical & Operational Roll-Out: Assume full accountability for the deployment of Caper projects, applying your clear understanding of Instacart's ways of working. Champion solution quality through rigorous testing and UAT processes. Collaborate consistently with technical and operational teams to craft and refine roll-out strategies and post-launch support plans. Your strategic oversight is key to achieving success criteria for both retailers and Instacart.
• Manage multiple concurrent projects, fostering cross-functional synergy between Instacart and our retail partner organizations to streamline the execution of project dependencies.

About You

Minimum Qualifications

• Leadership Abilities: Strong leadership skills to guide and motivate Agile teams towards successful delivery.
• Strategic Thinking: Ability to align Agile practices with the organization's strategic goals and objectives.
• Communication Skills: Excellent communication skills to effectively interact with stakeholders, teams, and other departments.
• Problem-solving Skills: Proficiency in identifying and resolving issues or impediments that hinder delivery progress.
• Continuous Improvement Mindset: Commitment to fostering a culture of continuous improvement within various teams and the organization.
• Technical Knowledge: Understanding of software development processes and technologies to support Agile delivery.
• Metrics and Measurement: Ability to define and track relevant metrics to evaluate the effectiveness of Agile practices and drive improvements.
• Bachelor's degree in a relevant field or substantial industry experience underpinned by a consistent track record of successfully delivering enterprise-level software projects to external enterprise clientele.
• Deep comprehension of multi-tiered software solutions and large-scale operational roll-outs, paired with hands-on experience effectively managing cross-functional dependencies and troubleshooting technical challenges.
• Rapid technical mastery, with an ability to quickly absorb and understand the nuances of software solutions, and technical frameworks, applying this knowledge to effectively lead problem solving, effectively engage subject-matter experts and streamline project implementation.
• Strong customer management skills, characterized by anticipating and adeptly addressing complex needs, while forging strong relationships. Proficient in navigating and delivering difficult messaging with customers and asserting necessary pressures strategically, in alignment with project objectives.
• Exceptional communication, organizational, and time management skills, paired with a sharp attention to both details and overarching project objectives. An expert in facilitating highly productive internal and external meetings - and creating assets and processes which drive project clarity at every step.
• A proven leader, with an ability to galvanize teams, foster collaboration, and motivate individuals to exceed their potential, and a track record of driving positive outcomes by leveraging informed, data-driven methods to effectively guide, persuade, and influence customer and team decisions.
• Demonstrated ability to manage multiple projects simultaneously and collaborate effectively with Engineering and Product Managers.
• Strong grasp project management methodologies, with the ability to identify and resolve issues, manage risk, develop detailed work plans and specifications, manage resource allocations.
• Experience in Retail Technology, Operations or Logistics.
• Certifications such as PMP, SCM, or ITIL are advantageous.

Preferred Qualifications

• Mastery in project management / process improvement methodologies

The ideal candidate is a seasoned professional with a deep-rooted passion for spearheading projects within an enterprise retail technology landscape. We prize individuals who not only excel in handling intricate technical projects but also champion collaboration and innovation at every turn. This role presents a golden opportunity for those looking to further refine their project management acumen while playing a pivotal role in optimizing our retail partner integration journey.