About Us

Founded in 2017, Coalition combines cybersecurity and insurance to help organizations prevent digital risk before it strikes. Coalition's Active Insurance policies combine traditional coverage with a digital risk assessment and monitoring technology to help small and medium-sized businesses protect themselves in today's hyper-connected world.

The team at Coalition is made up of cybersecurity and technology experts, as well insurance industry veterans. Our secret sauce is bringing this expertise together to create a world-class organization with a massive technological advantage. Coalition is also backed by leading global insurers like Allianz, Arch Insurance, Lloyd's of London, Swiss Re and Zurich North America. Today, Coalition is one of the world's largest commercial insurtech serving over 160,000 customers.

In June 2022, Coalition closed an additional $250 million in Series F Funding to accelerate its rapid growth at a time when many other companies struggled to find funding. This latest funding validated that Coalition is building a long-term business that can deliver profitable growth with a clear strategic advantage.

Coalition has experienced tremendous growth by helping organizations of all sizes solve real-world problems and by remaining true to our founding values of character, humility, responsibility, purpose, authenticity and inclusion. We are proud to have been named among Inc.'s Best Workplaces of 2021 and one of Fast Company's most innovative companies for 2022.

About The Role

This role is accountable for running our Security Alerts & Escalations product and programs. Coalition is disruptive in its mission to provide not just cyber insurance but engaged security monitoring and alerting to their policyholders. This role is focused on Growth hacking - using data to drive actions and judgments to improve the security posture of our policyholders. The PM will be accountable for the following key metrics:

- Reduce % of policyholders with known vulnerabilities - hence reducing claims and losses
- Renewals - Reduce ticket time and contingency rate for renewals
- Increase efficiency of our automated alerting system and alerting user experience

We are looking for product managers who have the right balance of user empathy, creativity, and aptitude to roll up their sleeves and dive deep into unfamiliar domains and do what is needed to drive success. We're growing, so there is considerable opportunity to scale ownership with the company's success.

Responsibilities

Runs a program to reduce critical vulnerabilities across 100s of thousands of policyholders by leveraging attack surface monitoring, vulnerability management and security alerts to policyholders
Runs campaigns and A/B tests to get greatest feedback rates on security alerts
Works with brokers and policyholders to improve their alerting experience
Works with data, LCM, Security Support center, security research and engineering to come up with weekly plans of reach-out targets, content and criteria for success
Make solid judgements based on metric driven assessment, claims feedback, underwriting, current security events and qualitative user feedback
Tracks the results of all campaigns and reports insights to stakeholders
Identifies the escalation path to the right audience (internal & external)
Defines incentives (carrots and sticks) offered to reduce risk by working with several insurance stakeholders. This can include coverage, pricing, endorsements and rewards
Works with engineering to plan the scheduling & prioritization of scans on a weekly basis
Improve security alert conditions, triggers and public facing content related to alerts
Defines the roadmap and specs for alerting and escalation system (integration of several off-the-shelf software and homegrown tools)
Interface with 3rd party vendors on correlations for security + escalations system
Plans the documentation, alert response greatest practices
Track success and fine-tune goals based on continuous learning

Skill and Qualifications

At least 3 years of experience working as a Growth PM, PM or TPM on SaaS products
Methodical, strong with data
Experience running programs in the past that involved multiple stakeholders (external and internal)
Experience to iterate, experiment and turn them into solid results
Clarity of communication at all levels - written and verbal
Technical knowledge to identify how systems integrate or work (e.g., sending data from one data source to another)
Obsessed with customer experience and satisfaction
Knowledge of security vulnerabilities is a plus

Perks

100% medical, dental and vision coverage
Flexible PTO policy
Annual home office stipend and WeWork access
Mental & physical health wellness programs (One Medical, Headspace, Gympass, and more)!
Competitive compensation and opportunity for advancement
Coalition's individual pay is determined on several factors, including but not limited to, location, level, skills and experience. The US base salary range for this full-time position is $129,000 - $199,000, and your recruiter can share more on target salary for your location during the interview process.

Why Coalition?

We're a highly fulfilling, mission-driven team who is committed to building a more diverse and inclusive culture. We want to work with people of all different backgrounds and paths in life, and we trust our team members to take responsibility, share ownership and put in the work, no matter how small the task. We are always looking for collaborative, inquisitive and dedicated individuals to join #OurCoalition and help us on our mission to solve digital risk.

Recent press releases:

To learn more, check out our featured press releases:

Coalition's very foundation is built on respecting and encouraging diversity and inclusion across the organization. Coalition is proud to be an Equal Opportunity and Affirmative Action employer. We do not discriminate based upon race, religion, color, national origin, sex (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender, gender identity, gender expression, transgender status, sexual stereotypes, age, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics.

For CA residents, please view important privacy information here. For any questions regarding CCPA, please contact us at privacy@coalitioninc.com.

Summary
Company name: Coalition
Remote job title: Senior Product Manager Security Growth