Senior Product Manager, Payments

We're transforming the grocery industry

At Instacart, we invite the world to share love through food because we believe everyone should have access to the food they love and more time to enjoy it together. Where others see a simple need for grocery delivery, we see exciting complexity and endless opportunity to serve the varied needs of our community. We work to deliver an essential service that customers rely on to get their groceries and household goods, while also offering safe and flexible earnings opportunities to Instacart Personal Shoppers.

Instacart has become a lifeline for millions of people, and we're building the team to help push our shopping cart forward. If you're ready to do the best work of your life, come join our table.

Instacart is a Flex First team

There's no one-size fits all approach to how we do our best work. Our employees have the flexibility to choose where they do their best work?"whether it's from home, an office, or your favorite coffee shop?"while staying connected and building community through regular in-person events. Learn more about our flexible approach to where we work.

OVERVIEW

Every few years, a company appears that transforms an industry. Instacart has the chance to be one of those companies, and you could be one of the early people that shape Instacart and help us change the way people shop.

In a few short years we've launched same-day delivery in nearly 100 major US markets, provided flexible work to tens of thousands of Personal Shoppers on our platform, and have sold and delivered billions in grocery products.

The Instacart Product Team is dedicated to making grocery shopping effortless for everyone. By helping take care of the shopping, we help people get great food and give them back time so they can do what matters most to them. We're finding solutions to large-scale challenges that will forever change the way people feed themselves and their loved ones.

A Product Manager at Instacart has a mix of principled thinking, well-honed product sense, and technical depth. They are ultimately responsible for owning the product and leading a cross-functional team to take ideas and iteratively, bring them to life. We'd like you to have a customer-first mindset and demonstrate experience in delivering impactful products and features that are heavily informed by data as well as user research.

ABOUT THE JOB

Working with company leadership and finance, this product manager will own our consumer experience. This product manager will also drive the vision and the product roadmap for the Instacart customer experience. This role will partner cross-functionally with engineering, design, and analytics teams to collect, evaluate, prioritize, and deliver regular updates to help delight and scale our customer experience.

• Define product strategy and optimize customer experience using a variety of inputs, and clearly articulate rationale behind product / feature decisions.
• Identify new growth opportunities via quantitative research, case studies, and reviews of industry standard methodologies
• Serve as the point person for your product area to leadership and across the organization
• Influence key stakeholders throughout Instacart to align intent, resources, and prioritization
• Drive every component of our core consumer user experience
• Innovating and introducing new consumer features based ideas to further improve the value of Instacart's platform
• Influencing key strategic decisions through the behavior of individuals on Instacart's platform marketplace to continually improve 'off-line' strategic decisions

ABOUT YOU

• Bachelor's Degree in a technical discipline
• 5+ years of experience in product management
• Experience with end-to-end product delivery
• Experience overseeing roadmap strategy and definition
• Experience with feature delivery and tradeoffs of a product
• Experience contributing to engineering discussions around technology decisions and strategy related to a product
• Experience working in a fast paced startup environment strongly preferred

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Accommodations & Accessibility

At Instacart, we strive to create an accessible and inclusive experience for all candidates. If you need assistance submitting an application through our career site due to a disability, please submit an Accommodations Request Form and someone from our team will reach out soon to see how we may be able to assist.