Senior Product Manager

Maven is the largest virtual clinic for women's and family health, offering continuous, holistic care for fertility, pregnancy and parenting. Maven's award-winning digital programs are trusted by leading employers and health plans to reduce costs and drive better health outcomes for both parents and children. Founded in 2014 by CEO Kate Ryder, Maven has supported more than 10 million women and families to date. Maven has raised more than $200 million in funding from leading investors including Sequoia, Oak HC/FT, Dragoneer Investment Group and Lux Capital.

An award-winning culture working towards an important mission ?" Maven Clinic is a recipient of over 20 workplace and innovation awards, including:

• Fast Company #2 Best Workplaces for Innovators (2022)
• Fortune Best Workplaces NY (2020, 2021, 2022)
• Great Place to Work certified (2020, 2021, 2022)
• Inc. Best Workplaces (2022)
• CNBC Disruptor 50 List (2022)
• Fast Company #1 Most Innovative Company in Health (2020)
• Built In NYC Best Paying Companies (2022)
• Built In LGBTQIA+ Advocacy Award (2022)

Maven is looking for an experienced Product Manager for Member Eligibility. You will be responsible for leading the definition, design and implementation of products and services that enable our customers to integrate with our Healthcare platform. You will work closely with a cross functional team of Client Delivery, Growth, Product, Design and Engineering.

As a Product Manager at Maven, you will:

• Own the product strategy and execution of new product initiatives, specifically focused on Member Eligibility
• Clearly understand client use cases and define associated internal processes, with a focus on building product to help scale our rapidly growing operational teams
• Collaborate closely with engineering leads, product design, and other product managers to identify and deliver high-impact features and improvements
• Use data, user research, and business needs to inform product prioritization and decision making, resulting in a roadmap that delivers a best-in-class healthcare product for Maven members
• Establish clear success criteria and regularly track the outcomes of your product features, using performance data to guide iterations along the way
• Partner with business stakeholders including teams focused on Client Delivery, Growth, Operations, Data and Engineering
• Define the technology and internal tools used to ensure that members are connected with the right people at the right time in order to meet the unique needs of each member
• Manage Prioritization and tradeoffs among Client Requests, Engineering needs and other competing priorities

We're looking for you to bring:

• 4+ years of Product Management experience, ideally including experience working on internal tools and processes
• Strong communication skills, including clear verbal and written communication and ability to navigate multiple stakeholders at complex organizations with passion, empathy, and candor
• Track record of owning a set of product features from definition through delivery
• Strong product sense, grounding all product decisions in data, user feedback, and measurable impact
• Experience operating closely with Engineering and Design to deliver excellent software products
• Ability to learn quickly about new user journeys, industries, and processes

Helpful experiences and skills

• Background in healthcare with a focus on health plans and/or health systems
• Knowledge of Electronic Data Interchange (EDI) standards for benefits and medical eligibility (EDI 834, EDI 270/271) and/or FHIR / HL7 standards
• Comfort and experience working within a fast-growing organization

At Maven we believe that a diverse set of backgrounds and experiences enrich our teams and allow us to achieve above and beyond our goals. If you do not have experience in all of the areas detailed above, we hope that you will share your unique background with us in your application and how it can be additive to our teams.

Benefits & Perks:

We are reimagining what a supportive workplace looks like, from the inside out. On top of standards such as employer-covered health, dental, and insurance plan options, and generous PTO, we offer an all-of-you, inclusive approach to benefits:

• Maven for Mavens: access to the full platform and specialists, including care for everything from mental health, reproductive health, family planning, pediatrics.
• Whole-self care through wellness partnerships
• Weekly breakfast, lunch, and get-togethers
• 16 weeks 100% paid parental leave, flexible time upon return, and $1.5K/mo for 2 months, new parent stipend (for Mavens who've been with us at least six months)
• Udemy, annual professional development stipend, and access to a personal career coach through Maven
• 401K matching for US-based employees (immediately vesting)

These benefits are applicable to Maven Clinic Co., US-based, full-time employees only. 1099/Contract Providers are ineligible for these benefits.

Maven is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. Please note that Maven Clinic interview requests and job offers only originate from an @mavenclinic.com email address (e.g jsmith@mavenclinic.com). Maven Clinic will also never ask for bank account information (routing, account numbers), social security numbers, passwords or any other sensitive information to be delivered over email, or phone. If you receive a scam issue or a security issue involving Maven Clinic please notify us at: security@mavenclinic.com.

Summary
Company name: Maven Clinic
Remote job title: Senior Product Manager