Program Manager Marketplace Ops

About Faire

Faire is an online wholesale marketplace built on the belief that the future is local ?" there are over 2 million independent retailers in North America and Europe doing more than $2 trillion in revenue. At Faire, we're using the power of tech, data, and machine learning to connect this thriving community of entrepreneurs across the globe. Picture your favorite boutique in town ?" we help them discover the best products from around the world to sell in their stores. With the right tools and insights, we believe that we can level the playing field so that small businesses everywhere can compete with these big box and e-commerce giants.

By supporting the growth of independent businesses, Faire is driving positive economic impact in local communities, globally. We're looking for smart, resourceful and passionate people to join us as we power the shop local movement. If you believe in community, come join ours.

About this role

We are looking for an experienced Program Manager to implement and lead complex, cross-functional programs. This role will coordinate disparate groups across Marketplace Ops and Faire to deliver highly impactful projects.. You should have excellent stakeholder management, project management, and presentation skills, as well as deep operational knowledge and being comfortable with pulling and analysing large datasets.

What you'll do

• Drive the end-to-end implementation of large-scale, high-impact programs that are essential to the success of MOps. Examples:
  • Implement different tiers of onboarding processes
  • Understand how the onboarding experience affects the lifecycle of a user
• Ensure projects are properly defined and scoped with charters that include well-written problem statements and quantifiable goals and baseline data
• Identify opportunities in our processes and operating models, driving strategic projects aimed at making improvements with global impact
• Work closely with a cross-section of functions and lead distributed teams through influence to accomplish these programs
• Drive project and key stakeholder alignment on initiatives to ensure they are connected to the larger customer support goals
• Be a thought partner to the MOps organization to identify programs that can directly address organization and company priorities
• Coordinate disparate groups to align on shared objectives and work toward a common purpose

Qualifications

• Minimum 4 years of program management experience, leading multi-tiered projects

Preferred Qualifications

• 5 years of prior work experience in program management or a related field (e.g., consulting, operations, etc.)
• Highly structured and detail oriented approach to work
• Ability to derive insights from data and use data to inform decisions
• Experience working with large and distributed global teams
• Proven track record managing stakeholders and operating in a cross-functional environment
• An innovative, proactive, and passionate approach to your work
• An ability to drive execution and implementation
• Preferred degree in Economics, Business, Finance or related field
• Advanced Google Slides / presentation skills
• Advanced excel / data analysis skills
• Prior experience in operations or marketplace support functions
• Working knowledge of SQL

Faire's flexible work model aims to meet the needs of our diverse employee community by making work more flexible, connected, and inclusive. Depending on the role and needs of the team, Faire employees have the flexibility to choose how they work?"whether that's mainly in the office, remotely, or a mix of both.

Roles that list only a country in the location are eligible for fully remote work in that country or in- office work at a Faire office in that country, provided employees are located in the registered country/province/state. Roles with only a city location are eligible for in-office or hybrid office work in that city. Our talent team will work with candidates to determine what locations and roles are eligible for each option.

Why you'll love working at Faire

• We are entrepreneurs: Faire is being built for entrepreneurs, by entrepreneurs. We believe entrepreneurship is a calling and our mission is to empower entrepreneurs to chase their dreams. Every member of our team is an owner of the business and taking part in the founding process.
• We are using technology and data to level the playing field: We are leveraging the power of product innovation and machine learning to connect brands and boutiques from all over the world, building a growing community of more than 350,000 small business owners.
• We build products our customers love: Everything we do is ultimately in the service of helping our customers grow their business because our goal is to grow the pie - not steal a piece from it. Running a small business is hard work, but using Faire makes it easy.
• We are curious and resourceful: Inquisitive by default, we explore every possibility, test every assumption, and develop creative solutions to the challenges at hand. We lead with curiosity and data in our decision making, and reason from a first principles mentality.

Faire was founded in 2017 by a team of early product and engineering leads from Square. We're backed by some of the top investors in retail and tech including: Y Combinator, Lightspeed Venture Partners, Forerunner Ventures, Khosla Ventures, Sequoia Capital, Founders Fund, and DST Global. We have headquarters in San Francisco and Kitchener-Waterloo, and a global employee presence across offices in Salt Lake City, Atlanta, Toronto, London, New York, LA, and Sao Paulo. To learn more about Faire and our customers, you can read more on our blog.

Faire provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability, genetics, sexual orientation, gender identity or gender expression.