Product Reliability Engineer, Applications

80% of enterprise data remains unstructured, underpinning critical business workflows and requiring manual processing today. To transform customer experiences, drive bottom-line efficiencies, and achieve full digital transformation, organizations need to automate manual processes reliant on unstructured data.

At Instabase, we're passionate about democratizing access to cutting-edge AI innovation to enable any organization to solve previously unsolvable unstructured data problems in their industry. With customers representing some of the largest financial institutions in the world, and investors like Greylock, Andreessen Horowitz, and Index Ventures, our market opportunity is undeniable.

At the center of our value proposition is our people, and we've built a fearlessly experimental, endlessly curious, customer focused team who together, are fundamentally changing how developers build and distribute intelligent business applications. Remote-first, at 300 employees and growing, and with office hubs in Menlo Park, New York, London and Bangalore, we're looking to add to our talent community so we can continue to harness the power of deep learning to transform our customer's most complex business processes.

Come help us build for the next stage of growth and scale -- accelerate your career with Instabase!

Our Product Excellence Team focuses on making Instabase successful at customers premises. We strive to ensure that our customers get the most accurate and effective ways of using the product to get the best experience of the Instabase platform. We respond to customer escalations as if it were our own, and help to resolve them in a timely manner.

As an Application Support Engineer in Product Excellence, you'll be part of a small and passionate team devoted to solving challenging product issues and queries from Instabase customers.

What you'll do

• Be the product expert - excel understanding and demonstrating the platform features and advocate for them to help improve our customers experience building apps dramatically.
• Advise and instruct on the ecosystem of open source tools (python, spacy, pandas, sklearn, etc.) compatible with Instabase and how customers can use them to create advanced apps that range from web scraping to NLP-enabled contract analysis.
• Be the first point of contact for our enterprise customers, providing critical product and architecture advice on business processes impacting fundamental tenants of the American economy (like processing paycheck protection program loans!).
• Channel your curiosity into discovering the why. Apps on Instabase can take many different shapes and sizes - when do we see an issue, what other things does it coincide with, what workarounds exist, what does a minimal viable reproduction look like?
• Define what support looks like at Instabase. As an early member of a rapidly expanding team, you'll impact how we work, what tools we use, how we interact with other groups, and be a mentor to others.

About you

• Strong desire and ability to work with customers.
• Outstanding communication and customer relationship skills.
• Reading and writing Python or other scripting languages.
• Experience in working with enterprise platforms/tools in the capacity of product support.
• Troubleshooting distributed components/services and log analysis.
• Good grasp of enterprise user management and access control policies.
• Prior experience with support process and escalation management are a big plus.

#LI-Remote

Research shows that in order to apply for a job, women feel they need to meet 100% of the criteria while men usually apply after meeting about 60%. Regardless of how you identify, if you believe you can do the job and are a good match, we encourage you to apply.

Instabase is an equal opportunity employer and values diversity in all forms. We do not discriminate on the basis of race, religion, color, national origin, gender identity, sexual orientation, age, marital status, protected veteran status, disability, or any other unlawful factor. Instabase complies with local laws, including the San Francisco Fair Chance Ordinance.