Remote job description

About RipplingRippling is the first way for businesses to manage all of their HR & IT - payroll, benefits, computers, apps, and more - in one unified workforce platform.By connecting every business system to one source of truth for employee data, businesses can automate all of the manual work they normally need to do to make employee changes. Take onboarding, for example. With Rippling, you can just click a button and set up a new employees' payroll, health insurance, work computer, and third-party apps - like Slack, Zoom, and Office 365 - all within 90 seconds.Based in San Francisco, CA, Rippling has raised $700M from the world's top investors - including Kleiner Perkins, Founders Fund, Sequoia, and Bedrock - and was named one of America's best startup employers by Forbes (#12 out of 500).

About The RoleRippling's Implementation team genuinely believes that we can change the way small businesses manage HR & IT programs. As an Enterprise Implementation Manager, you will work with our largest customers to implement and drive the adoption of Rippling's suite of products. You will leverage deep knowledge of Rippling's products as well as a strong commitment to customer experience.Each member of our team is challenged to take on independent projects and show their individual strengths, from product to client experience. Your work will ensure that enterprise-level clients will have a seamless implementation experience!

What You Will Do

  • Work one-on-one with enterprise clients to implement the Rippling products they have purchased across HR, Payroll, Benefits Administration, IT platform, and various other products
  • Deeply understand your clients' use cases and align them to Rippling's product through robust discovery
  • Proactively manage the implementation process end-to-end to achieve customers' target timelines and goals
  • Ensure the clients take advantage of Rippling's available functionality and drive adoption of purchased products
  • Partner with Sales, Account Management, Technical Account Management, and Support to ensure seamless hand-offs
  • Collaborate closely with Product and Engineering to improve and troubleshoot customer issues as well as provide feedback on product enhancements
  • Support in the development and documentation of processes and best practices
What You Will Need
  • 5+ years of hands-on experience in Implementation, Customer Experience, and/or consulting supporting enterprise-level customers at a rapidly growing SaaS company.
  • Proven project management experience and experience deploying multiple projects simultaneously in a fast-paced environment.
  • Stellar communication, presentation, and relationship-building skills along with a penchant for client satisfaction.
  • Ability to effectively collaborate with partners across Sales, CX, Product, and Engineering teams
Bonus
  • 3+ years experience in a customer-facing position within the HCM or IT space (HR, Payroll, Benefits, Identity Management, Device Management, etc).
Additional InformationThis role will receive a competitive salary + benefits + equity. The salary for US-based employees will be aligned with one of the ranges below based on location; see which tier applies to your location here.
  • Tier 1: $124,000 - $168,000/year
  • Tier 2: $111,000 - $152,000/year
  • Tier 3: $105,000 - $143,000/year
A variety of factors are considered when determining someone's compensation - including a candidate's professional background, experience, and location. Final offer amounts may vary from the amounts listed above.

About The TeamThe Enterprise Implementation team is a new team spread across the US that is responsible for executing the flawless rollout of Rippling products to our most strategic set of clients. Our team has four Enterprise Implementation Managers, while our Implementation team as a whole includes over 100+ employees! We often collaborate closely with account executives, engineers, and other stakeholders on a daily basis to continuously improve our products and ensure our clients receive a stellar product and end-to-end Rippling experience.
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Summary
Company name: Rippling
Remote job title: Implementation Manager, Enterprise
Job tags: Benefits Administration, Human Capital Management, Onboarding
  • location or timezone

  • category

    Product
  • yearly salary range

    $105,000 - 168,000
  • posted

    456 days ago

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