Director of Product Quality and Technical Excellence

Overview

Glossier is a people-first beauty company on a mission to give everyone a voice through beauty. We create physical, digital, and offline experiences inspired by our community that foster connection, inspire a sense of belonging, and invite people to participate in Glossier. We are inclusive, customer-devoted, curious, courageous, discerning, and results-driven.

Glossier is looking for a senior Product Quality and Integrity leader to lead a team of quality engineering, quality assurance and manufacturing engineering professionals within the Quality and Commercialization team. This position is a unique opportunity to expand upon the physical product quality function at Glossier, including defining quality processes, supplier audit procedures, manufacturing documentation and overall expectations of operational excellence to support each product launch and post-launch troubleshooting in mass production scale. This role will interact with many cross-functional teams from Marketing, Product Development, Packaging, Supply chain and Customer Experience, driving the message that "quality is the number one principle" and be in constant communication with Glossier's vendor base, ensuring utmost product quality for every customer across all channels and markets. This role will report to the VP of Supply Chain and Operations.

Six Month Expectations

• Conduct a gap analysis of current quality and manufacturing processes, identifying areas of inefficiency, risk, and opportunity for improvement
• Develop a clear roadmap and strategy for optimizing quality and manufacturing operations, aligning with the organization's business objectives and long-term growth plans
• Establish key performance indicators (KPIs) and metrics to track progress against quality and manufacturing goals, and implement systems for capturing and analyzing data to drive continuous improvement
• Develop and execute a comprehensive quality strategy that aligns with the organization's overall business objectives and supports its long-term growth plans
• Lead the development and implementation of best-in-class quality systems and processes that support the organization's growth objectives while ensuring compliance with all relevant regulations and guidelines (FDA, MoCRA, EU and international).
• Manage, mentor and provide strategic direction to a team of quality and manufacturing professionals, providing guidance, support, and resources to help them achieve their professional development goals and contribute to the organization's overall success.
• Oversee manufacturing activities at each product launch and on-going production. Lead the development and approval of product quality specifications, standards, inspection processes, defect definitions and tolerance levels for each layer of supply chain
• Identify opportunities for continuous improvement and implement new strategies and technologies to optimize product development, quality, and manufacturing processes, reduce costs, and increase efficiency
• Establish process and lead supplier facility audits for quality and CSR (corporate social responsibility), reviewing adequacy of supplier's quality programs for existing and new vendors

Twelve+ Month Expectations

• Successfully execute on high-impact projects identified during the first 6 months, delivering measurable improvements in quality, operational efficiency, and cost savings
• Develop and implement new quality systems and processes to optimize manufacturing operations, reduce costs, and increase efficiency
• Establish a culture of data-driven decision making and continuous improvement, leveraging KPIs and metrics to drive performance and identify areas for further improvement
• Mentor and develop team members to build a high-performing, cross-functional team focused on quality and manufacturing excellence
• Establish and maintain strong relationships with suppliers and vendors, ensuring that they are aligned around the organization's quality objectives and have the resources and support they need to meet these standards
• Develop and present regular updates to executive leadership and other stakeholders on progress against quality and manufacturing goals, including successes, challenges, and opportunities for improvement

Qualifications

• Bachelor's in Engineering, or other technical related discipline
• 10+ years of quality management experience within manufacturing, processing and engineering in beauty, chemical, or CPG
• Six Sigma certification preferred
• Experience leading technical quality improvement initiatives within a FDA regulated facility
• Demonstrated ability to build and grow a team of product integrity professionals
• Experience in GMP/cGMP processes and documentation requirements
• Quality tool knowledge in data collection, process control
• Self-motivated and proactive with demonstrated creative and critical thinking capabilities
• Team player with strong interpersonal and executive communication skills
• Schedule to support domestic and international travel (up to 30%)
• Ability to multitask and adapt to a rapidly evolving product environment

Compensation for the role will be determined based on permissible, non discriminatory factors such as a candidate's qualifications, skills, and experience.

NOTE: Glossier requires all newly-hired employees whose job responsibilities require them to work from a Glossier office or retail location or require them to travel, work in person with vendors or others or participate in creative productions to be fully vaccinated against COVID-19. Glossier is an equal opportunity employer and will provide reasonable accommodation to those individuals who are unable to be vaccinated consistent with federal, state or local law.

Click here to view the candidate privacy policy under FAQ's

We are an Equal Employment Opportunity ("EEO") Employer. It has been and will continue to be a fundamental policy of Glossier not to discriminate on the basis of race, color, creed, religion, gender, gender identity, pregnancy, marital status, partnership status, domestic violence victim status, sexual orientation, age, national origin, alienage or citizenship status, veteran or military status, disability, medical condition, genetic information, caregiver status, unemployment status or any other characteristic prohibited by federal, state and/or local laws. This policy applies to all aspects of employment, including hiring, promotion, demotion, compensation, training, working conditions, transfer, job assignment, benefits, layoff, and termination.