Commercial operations Manager

Why Deliveroo?

When you first think about Deliveroo, you probably think of getting great food to your house in less than half an hour. Awesome right? But behind the scenes is the real story. This story is one of high growth, huge challenges and an enormous opportunity ahead of us. It began with our founder Will, arriving in London over 5 years ago and finding it almost impossible to order great food, despite the wealth of incredible restaurants in the city. Fast forward 5 years and we operate in 14 countries with over 50,000 riders who deliver orders from 50,000 restaurants in over 200 cities worldwide.

We want to be the definitive food company - the app you go to any time you have a hunger pang. We are transforming the way people think about food. We are providing people with limitless access to different cuisines and restaurants, turning cooking from a chore to a choice, and giving people the freedom to eat what they want, when they want, where they want it.

We work with riders, restaurants and consumers. We operate one of the most complex three sided marketplaces in the world and we do this in real time. Millions of customers and thousands of restaurants and riders rely on us to match them within milliseconds. The algorithms behind that marketplace are the secret sauce that allow us to deliver our orders in under 30 minutes.

And we're just getting started

The scale of the opportunity ahead of us is immense. The global food market is valued at ?7.7 trillion but only 1% of it is currently online. Contrast that with the digital disruption of countless other industries - from banking and travel to retail and communications - it's clear that our journey in the food sector has only just begun.

We are already a multi-billion dollar company that is more than doubling in size every year. Deliveroo came top in the FT's' list of Europe's fastest growing 1000 companies in 2018, and we were the first company ever to win Deloitte's 'UK Top 50' two years in a row. Yet most of the extraordinary value this company will generate lies ahead of us.

One of the biggest and most strategic bets we've made is Deliveroo Editions, bespoke kitchens designed to host a locally curated selection of restaurants. With over 200 kitchens, 30 sites across 8 countries, Editions are our solution to ensuring that our customers have access to the best of the food scene, no matter where they live.

The role:

The Rx Operations manager is a newly-created role in FR Commercial team and is at the forefront of ensuring that Deliveroo strengthens its position as a leader in the food delivery market. You will ensure the smooth running of our delivery operations associated with all of our segment of partners combining data driven approach & feedback from the field. You will build the bridge between Operations strategy & commercial teams to improve our service

You will be adept at working independently to diagnose, resolve and report on areas of concern and at communicating proficiently with multiple stakeholders. You will be an executor and a leader, an authority on commercial operations and a key part of the FR Business Operations team. You will often be the Operations voice in the room during meetings with key partners and your ability to influence and deliver a clear message will be key.

Central to this role will be the ability to understand problems, test solutions to address them and quickly determine how to scale them.

Your responsibilities will include:

• Become a subject matter expert on Deliveroo operations especially restaurant operations
• Manage the interests of customers, partners and riders in every decision you take

• Breathe the marketplace and go on the ground to face our operational challenges and best practices
• Influence commercial stakeholders and partners to provide best-in-class operations.
• Proactively find areas for improvement, be innovative in seeking the best solution, and execute in a timely and considered manner

• Strengthen the ways of working and relationships between Commercial, Ops and Care teams
• Be the voice of France for Rx ops product development and integrations
• Be accountable for restaurant P&L impact (refunds, compensations ...)

• Take business priorities into account to lead project work to a very high standard

Requirements

• Project management - Experience managing multiple projects and stakeholders in a structured and logical way
• Influencer - able to rally a team behind an idea and get stakeholders (both internal and external) to buy in to your ideas.
• Analytical - Able to identify the relevant information required to make a decision and present that information in a concise, logical manner
• Communication - Able to develop good working relationships with key stakeholders, influence, and attain the requisite buy in
• Inquisitive - Infectiously curious and happy to question the status-quo
• Organised - Always deliver the right work at the right time
• Track record of 'getting shit done' - Operational knowledge of the business and how it works today. Know when you have enough insight to make-a-call and apply the 80 / 20 rule ?" rapid high-quality decisions
• Enjoy working in a fast changing, collaborative environment with ambitious targets designed to disrupt a major global market

Hiring process

1. Business interview with Head of Business Operations
2. Full loop on Expertise with Ops team with a case study
3. Full loop focused on Values
4. Final interview with Head of Business Operations

Life at Deliveroo

We are a growing team, with very large impact, seeking to answer some of the most interesting questions out there. We move fast, we're always looking for new ideas and we're very transparent about the decisions we make and why we make them.

There are so many questions we need to answer and plenty more we haven't even encountered. How do data and technology help restaurants to grow as consumer habits change? How can we predict what someone wants to order for dinner long before the idea has even crossed their mind? At Deliveroo these are just some of the tough problems we are solving - and there is no challenge that cannot be yours. No solution is owned by a particular team, which means the scope for growth and personal impact is enormous.

Benefits and Diversity

At Deliveroo we know that people are the heart of the business and we prioritise their welfare. We offer a wide range of competitive benefits in areas including health, family, finance, community, convenience, growth, time away and relocation.

In 2018 we announced our decision to give every employee equity in the company. We did this because we wanted all of our employees, regardless of location, level or role to be owners and because we believe that this is the right thing to do. We believe this helps build a culture where everyone is committed and able to share in the company's success.

We believe a great workplace is one that represents the world we live in and how beautifully diverse it can be. That means we have no judgement when it comes to any one of the things that make you who you are - your gender, race, sexuality, religion or a secret aversion to coriander. All you need is a passion for (most) food and a desire to be part of one of the fastest growing start-up's around.

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