Work from Home Healthcare Call Center Representative
A-Line Staffing Solutions
Remote job description
A-line Staffing Solutions is hiring several Remote Healthcare Customer Service Specialists for a full-time opportunity with a major healthcare organization. Remote during pandemic!
- Offers: $12.00 per hour + Health benefits available after 90 days!
- Monday - Friday 8:00am to 5:00pm(40 hours per week)
- Contract to Permanent (Pay increases, usually after 3 - 6 months)
Summary:
- Answers questions and resolves issues based on phone calls/letters from members, providers, and other departments.
- Triages resulting rework to appropriate staff. Documents and tracks contacts with members, providers and plan sponsors.
- The CSR guides the member through their members plan of benefits, policy and procedures as well as having knowledge of resources to comply with any regulatory guidelines.
- Creates an emotional connection with our members by understanding and engaging the member to the fullest to champion for our members' best health.
- Taking accountability to fully understand the members needs by building a trusting and caring relationship with the member. Anticipates customer needs.
Requirements:
- Customer service experienced required.
- Preferred call center and healthcare experience.
- Excellent verbal and written communication and interpersonal skills w/ ability to maintain patient confidentiality
- HS diploma or GED is required
Summary
A-Line Staffing Solutions
Work from Home Healthcare Call Center Representative
Tags: Business
-
category
Medical / Health -
hourly salary range
$12 - 12 -
posted
1288 days ago
https://www.remote.io/remote-medical-health-jobs/work-from-home-healthcare-call-center-representative-8821