Senior Technical Writer

80% of enterprise data remains unstructured, underpinning critical business workflows and requiring manual processing today. To transform customer experiences, drive bottom-line efficiencies, and achieve full digital transformation, organizations need to automate manual processes reliant on unstructured data.

At Instabase, we're passionate about democratizing access to cutting-edge AI innovation to enable any organization to solve previously unsolvable unstructured data problems in their industry. With customers representing some of the largest financial institutions in the world, and investors like Greylock, Andreessen Horowitz, and Index Ventures, our market opportunity is undeniable.

At the center of our value proposition is our people, and we've built a fearlessly experimental, endlessly curious, customer focused team who together, are fundamentally changing how developers build and distribute intelligent business applications. Remote-first, at 300 employees and growing, and with office hubs in Menlo Park, New York, London and Bangalore, we're looking to add to our talent community so we can continue to harness the power of deep learning to transform our customer's most complex business processes.

Come help us build for the next stage of growth and scale -- accelerate your career with Instabase!

Our Customer Success Team is responsible for the customer experience, product utility and custom solution development on the Instabase platform. Working closely with our customers on their hardest problems, we ensure they get the most out of our platform and applications. This includes everything from developing and deploying end-to-end solutions to providing in-depth technical support to delivering education and training programs and helpful documentation.

As a Technical Writer, you'll be responsible for creating useful content for our community of developers both inside and outside the company. Our documentation is essential to the developer experience, and we care deeply about usability and productivity. We're seeking someone with a strong technical foundation, astute writing ability, user empathy and a sense of curiosity to understand the product.

What you'll do

• Partner with Engineering, Product and Customer teams to create overall system and user documentation for the Instabase platform, product features and APIs
• Organize documentation, make it easily discoverable and maintainable
• Collaborate intently, exercising user empathy and user advocacy
• Produce technically accurate and well-written documentation, conducting regular technical reviews to ensure quality and accuracy
• Research new and complex product features and dig into source code to collect technical details for documentation as needed

About you

• 3+ years technical writing experience in the software industry
• Excellent communication skills, with the ability to convey highly-technical concepts clearly and precisely
• Experience writing technical documentation from scratch
• Experience organizing technical documentation, making it accessible to end users
• Strong critical reading, writing and editing fundamentals
• Familiarity with APIs, distributed systems and modern cloud infrastructure
• Independent and self-driven with the ability to prioritize, multitask and own projects from end-to-end

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Research shows that in order to apply for a job, women feel they need to meet 100% of the criteria while men usually apply after meeting about 60%. Regardless of how you identify, if you believe you can do the job and are a good match, we encourage you to apply.

Instabase is an equal opportunity employer and values diversity in all forms. We do not discriminate on the basis of race, religion, color, national origin, gender identity, sexual orientation, age, marital status, protected veteran status, disability, or any other unlawful factor. Instabase complies with local laws, including the San Francisco Fair Chance Ordinance. If you need an accommodation due to a disability, you may contact us at accommodations@instabase.com.