Travel Manager

Are you passionate about helping friends travel? Is customer service more than just two words to you? Discord is looking for a Travel Manager to help us get our travel program off the ground - literally up, up, and away. You will build a corporate travel program from scratch and help the Discord team feel safe and productive when they're working on the road. Discord's mission is to give people a place to create belonging. You will report to the Senior Director, Workplace.

What you'll be doing

• Set up a corporate travel program from scratch
• Promote the travel program to ensure our employees understand travel processes
• Scale the Travel Department as Discord grows and our travel spend increases
• Provide both strategic and tactical guidance as the program grows
• Drive program adoption across the organization
• Provide excellent customer service to Discord travelers
• Source and implement a relationship with a TMC+OBT partner
• Participate in contract negotiations with travel service providers
• Work with Finance on travel policies and cost control
• Provide monthly reporting to provide visibility to senior management on spending behaviors
• Develop necessary relationships with other departments, including Admin, People Ops, Finance, FP&A, Security, and Procurement
• Ensure traveler safety
• Measure and improve user satisfaction

What you should have

• A bachelor's degree or equivalent
• 4+ years experience working in a corporate travel department, or similar experience in the hospitality industry
• 1+ years managing a team
• Strong customer-service focus and interpersonal skills
• Comfortable with a modern TMC+OBT solution
• Experience and ability to drive 90+% adoption of travel program
• Experience scaling a travel program at a high-growth tech company
• Reporting experience with the ability to build complex, customized metrics/analytics and develop recommendations from the data
• Comfortable coordinating simultaneous tasks and projects with multiple stakeholders
• New York City residents only: Minimum salary of $109,000/year + equity and benefits
• Note: Disclosure as required by NYC Pay Transparency Law.
• Colorado residents only: Minimum salary of $98,100/year + equity and benefits
• Note: Disclosure as required by sb19-085(8-5-20).

Benefits and Perks

• Comprehensive medical insurance including Health, Dental and Vision (plus up to $20,000 for gender affirmation procedures)
• Mental health resources and quarterly wellness stipends
• 16+ paid holidays, 4 weeks of PTO + use-what-you-need sick days
• Paid parental leave (plus fertility, adoption and other family planning benefits)
• Generous stipends for headphones, your remote work setup, and lunch on a daily basis (while we're all remote)
• Flexible long-term work options (remote and hybrid)
• Volunteer time off
• A diverse slate of Employee Resource Groups
• Plus commuter contributions and other perks for office-based employees

About Us

Discord is a voice, video and text app that helps friends and communities come together to hang out and explore their interests - from artists and activists, to study groups, sneakerheads, plant parents, and more. With 150 million monthly users across 19 million active communities, called servers, Discord has grown to become one of the most popular communications services in the world. Discord was built without selling ads or user data and instead, offers a premium subscription called Nitro that gives users special perks like higher quality streams and fun customizations.

We're working toward an inclusive world where no one feels like an outsider, where genuine human connection is a click, text chat, or voice call away. A place where everyone can find belonging. Challenging? Heck yes. Rewarding? Double heck yes. It's a mission that gives us the chance to positively impact millions of people all over the world. So if this strikes a chord with you, come build belonging with us!