Senior Manager, Customer Marketing

Senior Manager, Customer Marketing (Aspire)

We're Aspire, a ServiceTitan company

We're Aspire, the leading SaaS provider for commercial landscaping, snow and ice removal, and janitorial businesses. Recently acquired by ServiceTitan, the world's leading provider of software for the trades, our cloud-based business management system enables contractors to grow their business, streamline operations, provide insights, and ultimately impress their customers. When you join our team, you'll be a part of one of the fastest-growing companies in St. Louis, with an award-winning culture that's been celebrated by the St. Louis Business Journal and Inc. Magazine. Trusted by over 70,000 users across thousands of locations, our software helps clients manage upwards of $4.5B in revenue. Our new partnership with ServiceTitan will enable us to continue scaling our platform and customer base while maintaining our collaborative, tight-knit culture right here in the heart of St. Louis.in the heart of St. Louis.

Ready to make your career move?

We're seeking a talented, data-driven marketer to focus on the success and growth of our existing customers. Reporting to our Vice President of Marketing, you will be responsible for running campaigns and programs that focus on customer retention and the marketing of complementary third-party solutions.

What You'll Do:

• Plan and execute the marketing strategy focused on product adoption and overall success of our existing customers.
• Measure the success of these campaigns and optimize our approach based on the resulting data.
• Educate our customer base about our products and their benefits through customer newsletters, customer-focused content, social media monitoring, email marketing, and more.
• Plan and execute programs to accelerate the adoption of third-party solutions that integrate with our software platform.
• Improve nurture tracks that focus on product and feature adoption.
• Collaborate with other internal teams-including product marketing, event marketing, and content marketing-to support programs that improve the overall customer experience.
• Lead, manage, mentor, train, and develop a Customer Marketing specialist through hiring and leadership best practices.
• What You'll Need:
• 5+ years of experience in equivalent role.
• Experience in leading and developing a team.
• Experience with marketing automation desired (Hubspot preferred).
• Excellent command of all marketing tactics.
• Strong writer and content collaborator.
• A nose for good product marketing, and the ability to educate in ways that our customers will understand.
• Desire to excel in a collaborative, cross-team capacity. This role requires you to work across functions and with external partners to ensure our customers' success.

Where You'll Work:

Our headquarters is located in St. Louis, but we'll be remote until the time is right to return to the office. When that happens, employees based in St. Louis will move to a hybrid work model (three days in the office with the option to work remotely for the remaining two). Fully remote employees will be able to stay remote.

Be Human With Us:

Being human isn't about checking every box on a list. It's about the experiences we have, people we meet, and the perspectives we share. So, if you have the skills but are hesitant to apply because of your background, apply anyway. We need amazing people like you to help us challenge the conventional and think differently about the problems that we're solving. We're in this together. Come be human, with us.

What We Offer:

When you join our team, you're not just accepting a job. You're making a career move. Here's how we'll support you in doing some of the most impactful work of your career:

• Flextime, recognition, and support for autonomous work: Flexible time off with ample learning and development opportunities to continue growing your career. We offer a comprehensive onboarding program, leadership training for Titans at all levels, and other programs and events. Great work is rewarded through Bonusly, peer-nominated awards, and Founders Club- open to all Titans.
• Holistic health and wellness benefits: Company-paid medical, dental, and vision (with 100% employer paid options and 90% coverage for dependents), FSA and HSA, 401k match, and telehealth options including memberships to Headspace, Galileo, One Medical, Ginger and more.
• Support for Titans at all stages of life: Parental leave and support, up to $20k in adoption reimbursement, on demand maternity support through Maven Maternity, free breast milk shipping through Maven Milk, pet insurance, legal advisory services, financial planning tools, and more.

At ServiceTitan, we celebrate individuality and uniqueness. We believe that the convergence of fresh perspectives and experiences from all walks of life is what makes our product and culture so great. We strongly encourage people from underrepresented groups to apply. We do not discriminate against employees based on race, color, religion, sex, national origin, gender identity or expression, age, disability, pregnancy (including childbirth, breastfeeding, or related medical condition), genetic information, protected military or veteran status, sexual orientation, or any other characteristic protected by applicable federal, state or local laws.