Legal Operations Manager

About Vouch:

Insurance... sounds slow, old-fashioned, and unexciting. Exactly. Insurance is broken, and it's failing fast-moving, innovative startups.

Vouch is a new, technology-first insurance company, backed with $100M in funding from world-class investors. Like Stripe for payments or Brex for credit cards, Vouch is creating the go-to business insurance for high growth companies.

We're doing this by making insurance fast, responsive, and focused on our customer -high growth and innovative companies. Instead of printed PDF applications and week-long waits, Vouch is building new technology to solve real problems, writing policies that actually cover relevant startup scenarios, and designing simple experiences in an otherwise frustrating industry.

About the Role:

The Legal Operations Manager position is responsible for overseeing and managing the operations of the Legal and Compliance team with the ultimate goal of designing, implementing, and improving upon the business processes that help the team excel. The daily duties of this role are many and varied and may shift quickly depending on the most pressing needs of the team and the company. Representative responsibilities include, working closely with the General Counsel to set the quarterly and monthly OKRs and goals for the team, identifying and implementing new tools and technology to support the team, designing and implementing operational processes to continually improve upon the broader company's use of and access to team resources, identify and maintain metrics to continually monitor the performance of the team, support major corporate projects such as financings or new product launches, and serve as a front-line reviewer on contracts. The ideal candidate will be comfortable pivoting quickly from focused heads down work to real time responses to time sensitive questions on everything from the mundane to the sublime, all in the span of an afternoon.

Role Responsibilities:

• Help design and manage the strategy for the Legal and Compliance team, including annual goals, objectives, key results, and other metrics
• Implement and manage team metrics, benchmarking, and reporting
• Manage vendors to optimize efficiency and reduce spend, while ensuring quality in services
• Develop, implement, and manage vendor cost reduction strategies, including fee arrangement negotiations, onboarding and offboarding, payment processes, and governance of billing guidelines
• Develop and support programs that promote collaboration and knowledge sharing across the team (e.g. centralized resources, processes, memos, and other learnings)
• Develop resources and tools for the business to self-serve legal issues, and training resources for the team to use with business partners
• Build strong relationships within the team, and other cross-functional stakeholders including Finance, IT, Insurance Operations, People, and other operational teams
• Serve as a subject matter expert in project management in support of large cross-functional and company initiatives
• Daily processing of agent and agency state licensing and carrier appointment tasks
• Coordinate initial licensing, renewals, and license documentation as needed
• Review and redline contracts under the supervision of an attorney
• Design, document, implement, and iterate on business processes through internal SOPs
• Other duties as assigned

Qualifications:

• Strong written and verbal communication skills
• Strong listening and interpersonal skills
• Critical attention to quality and detail
• Strong organizational skills with the ability to multi-task, drive and prioritize aligned workload
• Experience working in a quickly evolving and growing environment
• Experience working in team-oriented, collaborative environment
• Commitment to diversity and a respect for others
• High school diploma or equivalent

Nice to have:

• Paralegal or equivalent experience in a highly-regulated environment
• Project management certification or equivalent experience
• Understanding of state licensing requirements and prior experience completing licensing and appointment forms and applications
• Associate's or Bachelor's Degree

Important Notes:

• This role will be based remotely
• This role is a full-time role

Vouch believes in putting our people first and building a diverse team is at the front of everything that we do. We welcome people from different backgrounds, experiences, and perspectives. We are an equal opportunity employer and celebrate the diversity of our growing team.