People Operations Associate

Communication has changed for people. It's changed for businesses, too.

Intercom is the only suite of customer messaging products that drives growth at every stage of the customer lifecycle-across acquisition, engagement, and support. Today more than 25,000 businesses use Intercom to connect with a billion people worldwide.

Join the company helping businesses grow revenue through live chat, and so much more!

What's the opportunity?

The People Operations Associate is a key member of the People Operations team in helping support a great employee lifecycle experience for our EMEA-based employees (Dublin and London) with a strong focus on our London and Sydney offices! Reporting to Associate Manager, People Operations, the People Ops Associate will play an integral role in supporting the growing team.

What will I be doing?

• You'll get to manage our new hire onboarding and pre-onboarding process, including Right to Work checks
• You'll be the first point of contact for employees' day-to-day questions related to AU And UK benefits, People programs, policies, etc.
• You'll maintain and update all employee personnel records in Workday as well as materials including benefit forms
• You'll provide administrative support for the monthly AU and UK payroll process
• You'll assist with the administration of company AU and UK benefits programs as needed, including supporting our Cycle to Work scheme
• You'll create employee letters as requested and provide help in filling out any benefit or application forms (maternity/paternity forms, mortgage applications, etc)
• You'll manage the off-boarding process and exit interviews for terminating employees
• Maintain employee data and information, audit data, prepare reports, and continuously look for ways to improve business processes and automation
• Communicate recommendations on initiatives and influence stakeholders through data and thoughtful interpretation of findings
• Drive People Ops process changes to support the evolving needs of a rapidly growing business
• Serve as a subject matter expert on UK related policies and compliance laws and regulations
• Other projects, as needed in the People Operations space

What skills do I need?

• Minimum of 1-2 years experience in a Human Resources/People Operations function, preferably in a tech start-up environment
• You have a successful track record of supporting HR processes, employee resourcing, personnel management, and change management
• The ability to handle multiple projects and competing priorities and adapt to a fluid, high-growth environment
• Team player with a sense of ownership and "get things done" attitude - self-motivated and able to thrive in a fast-paced and self-directed environment
• Comfortable with technical systems and software, experience with Workday is a plus
• Able to combine great people intuition, business judgment, and discretion in your decision-making
• Knowledge of HR compliance regulations, employment laws, and industry best practices (highly desired) for the UK and IE. Exposure to UK immigration/relocation is a plus
• A Bachelor degree or equivalent from an accredited university is highly desired

Benefits

• We are a well treated bunch, with awesome benefits! If there's something important to you that's not on this list, talk to us! :)
• Competitive salary and equity in a fast-growing start-up
• We serve lunch every weekday, plus a variety of snack foods and a fully stocked kitchen
• Regular compensation reviews - we reward great work
• Peace of mind with life assurance, as well as comprehensive health and dental insurance for you and your dependents
• Open vacation policy and flexible holidays so you can take time off when you need it
• Paid maternity leave, as well as 6 weeks paternity leave for fathers, to let you spend valuable time with your loved ones
• MacBooks are our standard, but we're happy to get you whatever equipment helps
• You get your job done

We are a diverse bunch of people and we want to continue to attract and retain a diverse range of people into our organisation. We're committed to an inclusive and diverse Intercom! We do not discriminate based on gender, ethnicity, sexual orientation, religion, civil or family status, age, disability, or race.