Director Revenue Operations

Why Revenue Operations?

To say RevOps is a hot topic is an understatement. It's transforming the sales industry as we know it......and at Deliveroo it's no different

As we reflect on the challenges behind us and how to position ourselves for the future, RevOps is paving the path forward throughout the Customer LifeCycle. But a successful strategy doesn't happen by accident. It takes building a solid foundation, strong business partnership and a few key elements to move into this new innovative space.

What you'll be doing.

As the Market Lead within our Revenue Operations team, you will be responsible for building partnerships with our Commercial Leads in each of our markets globally.

You will be responsible for Market adoption of our global Revenue Operations initiatives and partnering to ensure that our Market Teams have best in class processes and sales tech to drive their performance for the benefit of their Commercial partners.

Reporting to the Global Director of Revenue Operations you will work with the wider Revenue Operations team on topics throughout the Lead to Support lifecycle.

The role will partner with the Commercial teams focussing on New Partner Acquisition, Account Management and Partner Support. It will involve working with our RevOps subject matter experts in - Lead Strategy and Management; Commercial Compensation and Incentives; Forecasting Planning and Reporting; Training and Enablement as well as having a key role in determining future roadmap for sales tech - think CRM, CPQ, CLM and all manner of other 3 letter acronyms.

This is a key role in our global commercial organisation - we're looking for people that are passionate about building stuff and building lasting partnerships.

Requirements:

• 10+ years of experience; ideally in a combination of Sales Operations, Revenue Operations and Commercial Excellence or a background in consultancy or strategy or operational roles, including:
• Operational experience leading and driving operational improvements and/or change management initiatives at scale in a fast-paced, high-growth environment (e.g. Sales/Revenue Operations roles, building Customer Contact Centres)
• Experience at a top-tier consultancy, or equivalent experience showing a strong track record of problem-solving, project management, change management and business analysis in a variety of contexts
• A demonstrated track-record of problem solving at speed
• Highly competent with data and using it to understand problems and identify opportunities/solutions
• Strong verbal communication skills with the ability to influence others one to one and in wider groups, including interacting with exec level leadership
• Ability to thrive in a fast pace, high growth business
• Excellent written communication skills with the ability to craft a clear and concise memo starting from an ambiguous problem
• Ability to prioritise effectively as well as lead multiple project workstreams concurrently and independently
• A strong people management background in both direct team, and matrix management environments with solid mentoring and coaching experience
• Experience of building out new teams or specialist groups of SMEs at speed in response to the changing demands of the business
• Effective presentation skills in terms of speed and quality of output
• Experience in a similar tech company or tech-driven business
• Understands Revenue Operations partnership requirements of Sales VP, CRO, Head of Commercial roles
• A strong understanding of the Prospect to Support / Sales Tech Stack and the operational levers that drive the success of Sales, Account Management and Support teams
• Excellent modelling skills (incl. advanced Excel and Tableau or similar)
• Experience of working across geographical and cultural borders

Why Deliveroo?

Our mission is to be the definitive food company. We are transforming the way the world eats by making food more convenient and accessible. We give people the opportunity to eat what they want, when and where they want it.

We are a technology-driven company at the forefront of the most rapidly expanding industry in the world. We are still a small team, making a very large impact, seeking to answer some of the most interesting questions out there. We move fast, value autonomy and ownership, and we are always looking for new ideas.

Workplace & Diversity

At Deliveroo we know that people are the heart of the business and we prioritise their welfare. We offer a wide range of competitive benefits in areas including health, family, finance, community, convenience, growth and relocation.

We believe a great workplace is one that represents the world we live in and how beautifully diverse it can be. That means we have no judgement when it comes to any one of the things that make you who you are - your gender, race, sexuality, religion or a secret aversion to coriander. All you need is a passion for (most) food and a desire to be part of one of the fastest growing startups in an incredibly exciting space.