AutoFile Resolutions Specialist

We have two immediate openings on the Filing Resolutions Team for those who want to help us make e-commerce easier for everyone. As a Filing Resolutions Specialist, you will ensure TaxJar's AutoFile customers receive the best service.

You will:

• Investigate complex filing issues and seeing all solutions through to completion, coordinating across teams as needed
• Correspond with customers to assist them in resolving any AutoFile-related issues such as state notices, frequency changes, amended return requests, and discrepancies
• Complete sales and use tax returns
• Process customer requests for amended returns and assist with filings, including refund claims
• Clearly communicating issues and solutions to customers, including how our system processes transactions
• Interact with states DOR representatives to understand new systems and resolve issues
• Work closely with our product and engineering teams to provide customer feedback, insight, and improvement suggestions
• Document current processes and proposing new ones to improve efficiency and accuracy
• Escalate issues timely and appropriately
• Review and preemptively taking action on state notices as they are received

We're looking for someone who has:

• High attention to detail
• A passion for learning, technology, customer excellence and being a fantastic team player
• Characteristics such as: Hungry, reliable, enthusiastic, empathetic, and humble (no egos, please)
• Strong written and verbal communication skills
• Strong grammar, spelling, and proofreading skills
• Skills in translating complex topics into simple language
• High level of accountability, open and receptive to feedback
• Keen ability to dig into issues that are unfamiliar and report findings in a logical, organized manner
• Strong collaboration skills and the genuine desire to constantly learn, develop, and grow alongside your teammates
• Flexibility to re-prioritize daily tasks to accommodate urgent matters needing immediate attention
• Ability to investigate an issue thoroughly, document any findings, and see it through to completion
• Ability to handle sensitive issues with professionalism and care
• Ability to learn new software quickly, efficiently, and effectively- fast learner
• Adaptability to a constantly changing environment
• Ability to work remotely while communicating effectively and efficiently with your team
• Proven ability to be self-sufficient and self-motivated

Nice to haves:

• Bachelor's degree from an accredited college/university
• Sales and use tax experience
• Accounting experience, legal experience, or customer service experience
• Experience handling, reviewing, and documenting state notices
• Experience with amended returns or refund claims
• Experience handling frequency changes and registrations
• Experience and proficiency in contacting state DORs
• Big 4 accounting experience, CPA certification, legal expertise, or Enrolled Agent
• Strong Microsoft Excel skills
• Experience with reporting and metrics
• Experience leading projects or teams