Created by a team with decades of commissions experience, CaptivateIQ is pioneering the new standard in commission management and enabling companies to reclaim the power of incentives.

Calculating commissions is mission-critical. And it's really, really hard. Each company has a unique commission structure that involves far more calculations and data than a typical salary payroll - and for many, commission is one of the largest expenses on the P&L statement.

When CaptivateIQ was founded in 2017, compensation leaders were tracking and managing sales data using costly legacy software or, in the worst cases, a single spreadsheet. There were no other options but to use opaque, error-prone processes to manage commissions. Our founders knew this could be better. So they created the solution that they'd want to use: CaptivateIQ.

Today, the best teams use CaptivateIQ to strategically manage and maximize the power of incentives. Twenty-eight of the Forbes Cloud 100, including leading brands like Amplitude, Gong, and Hopin, use CaptivateIQ to power their commission programs. We have over $164.6M in funding from ICONIQ, Sequoia, Accel, Workday Ventures, Sapphire, Y Combinator, Amity Ventures, GTMFund, S28 Capital, and other top investors. We've grown over 3x by all measures in the past year - including revenue, customers, and employees - and we're searching for more great folks such as yourself to help us transform the world of commission management.

We're proud of our 5.0 rating on Glassdoor. Our remote team comes from diverse backgrounds and experiences, which helps us better serve our customers and each other. People are at the heart of our open and inclusive organization, and we bring transparency, humility, and respect to everything that we do.

About the role

CaptivateIQ prides itself on its ability to model even the most complex and unique of our clients' compensation plans. This includes enabling our customers to understand how to model their data and use our tool in the best possible way.

We are looking for a dynamic and creative Sr. Technical Trainer to join the team and help us deliver impactful training experiences to our customers worldwide. In this role, you will deliver training to CaptivateIQ administrators to drive adoption and increase their expertise to manage their plans in our tool. You'll have an opportunity to combine a passion for teaching, with enthusiasm for technology, to improve the way our customers work. The ideal candidate will be creative, data driven, and learner-obsessed with experience teaching both technical and non-technical audiences on topics such as data modeling and database design.

Responsibilities

Deliver training to customers in a variety of formats including both virtual and in-person formats
Become a product expert by working hands-on with the CaptivateIQ application
Assist in developing & maintaining technical training content, lab exercises, presentations, videos, and accompanying materials
Provide support for course development efforts, including research, content creation, and training content review
Measure and analyze performance data to determine performance and learning objectives that deliver expected business results
Assist in the development of a formalized certification program for our customers and partners
Administer LMS tasks such as schedule sessions, register participants, and instructor resources

Requirements

5+ years experience as a technical trainer / sales engineer / professional services consultant or or equivalent technical position
Demonstrated ability to quickly grasp highly technical concepts and clearly communicate these technical concepts in live presentations
Excellent presentation and facilitation skills, demonstrating the ability to present material in an engaging way, read a room, and think on your feet.
Ability to triage and root cause issues
Confidence and comfort operating in a highly ambiguous, iterative environment
Excellent written and oral communication skills
Able to travel to deliver in-person trainings

Bonus Points

Experience in data modeling, analytics, and/or commissions software
Demonstrated knowledge and application of adult learning principles
Experience using Learning Management Systems to distribute training and track completion and scoring
Instructional design, media production, or technical documentation experience

Benefits

(US-ONLY) 100% of medical, dental, and vision covered including 75% for dependents
Unlimited vacation days and quarterly mental health days so you can recharge
$1,000 to explore your dream destination on your work anniversary
$500 annual professional development stipend to continue growing and learning
$500 home office stipend to decorate your home office
$1,000 caretaker stipend to make sure our parent colleagues are being supported
Virtual team lunches to keep you connected
(US-ONLY) 401k plan to participate in and save towards the future
Newest hardware and tools for the job
Employee Resource Groups (ERGs) to support and celebrate the shared identities and life experiences of communities within CaptivateIQ. ERGs directly support our company-wide DEI goals as a space for developing and retaining diverse talent

Summary
Company name: CaptivateIQ
Remote job title: Senior Technical Trainer
Job tags: professional services, Sales Engineering