Director of Client Experience

We’re looking for a dedicated and innovative leader to join our team as Director of Client Experience.

This is a unique opportunity for someone who has a proven track record of working in a startup or small business, in which you were responsible for year over year growth, as well as leading and following up on day-to-day execution and driving goals to completion.

We are an impact-driven company with a high focus on growth; this role will have ample opportunities for the incumbent to further develop and grow as a leader of impact.

She's Making an Impact is a company that helps purpose-driven entrepreneurs become the go-to expert in their industry and earn more income and impact. We offer digital courses and long-term coaching programs that utilize a proven high-touch system to teach our clients the skills they need to succeed.

ROLE OVERVIEW Location: Remote (Must be willing and able to travel to Orlando for an annual in-person retreat with our clients.) Type: Independent Contractor (with potential to moving to a permanent full time employee status) Department: Fulfillment Reports to: CEO

The Director of Client Experience is a key role within our organization and will spearhead the management and growth of our coaching programs. This involves working with our team of coaches as well as our clients in order to ensure world-class service and transformation through our programs.

RESPONSIBILITIES

• Assist executive/leadership team members in creating, growing and building a world class, industry leading programs.
• Drive company results from both an operational and financial perspective, working closely with the CEO and other key executive/leadership team members.
• Partner with the CEO to achieve favorable financial results with respect to sales, profitability, cash flow, systems, reporting and controls.
• Set challenging and realistic goals for growth, performance and profitability.
• Create effective measurement tools to gauge the efficiency and effectiveness of internal and external processes.
• Provide accurate and timely reports outlining the operational condition of the company.
• Spearhead the development, communication and implementation of effective growth strategies and processes.
• Work closely with the leadership team to create, implement and roll out plans for operational processes, internal infrastructures, reporting systems and company policies all designed to foster growth, profitability and efficiencies within the company.
• Motivate and encourage employees at all levels as one of the key leaders in the company including but not limited to professional staff, management level employees and executive leadership team members.
• Foster a growth oriented, positive and encouraging environment while keeping employees and management accountable to company policies, procedures and guidelines.
• This Leader will act as a trainer, recruiter and facilitator for our internal coaches and manage their performance to metrics and KPIs around referrals, upsells and retention.
• Constant evaluation of our internal programming as accountability programs and calls will be an ongoing responsibility and used as a catalyst to drive growth and optimization of the overall departments.

REQUIREMENTS AND QUALIFICATIONS

• Management: 2 years of experience
• Sales/coaching: 2 years of experience preferred
• Must have a track record of consistent year over year growth in a startup or small business capacity in which you were the primary leader setting the expectation, leading and following up on day-to-day execution and driving to completion.
• Must have exceptional ability to track and manage data and use it to drive performance improvements and business efficiencies to accelerate results.
• This role requires an individual that understands online marketing, social media and service based high ticket selling and or has a strong passion and commitment to learn.
• Detail-oriented (quality & precision-focused)
• Innovative & Risk-taking
• Team-oriented (cooperative & collaborative)
• Excellent written and oral communication skills required
• Strong in time management, problem solving, negotiation & budgeting, multitasking, technology and networking

BENEFITS

• Competitive base pay plus opportunities for commission
• Fully remote job and flexible hours
• Opportunities for personal and career growth and learning

ABOUT US She's Making an Impact is a company that helps purpose-driven entrepreneurs become the go-to expert in their industry and earn more income and impact. We offer digital courses and long-term coaching programs that utilize a proven high-touch system to teach our clients the skills they need to succeed.

Our team is fully remote, with contractors located all over the world, and we have experienced steady and high growth since our founding in 2018.

In 2023, we are looking to take our business to the next level and continue to help our clients achieve their goals.

We are an equal-opportunity employer and welcome applicants from all backgrounds to apply. If you meet the above qualifications and are excited about the opportunity to join our team as the Director of Client Experience, we encourage you to apply now.

To apply, please complete our application in its entirety.