Remote job description

About RipplingRippling is the first way for businesses to manage all of their HR & IT - payroll, benefits, computers, apps, and more - in one unified workforce platform.By connecting every business system to one source of truth for employee data, businesses can automate all of the manual work they normally need to do to make employee changes. Take onboarding, for example. With Rippling, you can just click a button and set up a new employees' payroll, health insurance, work computer, and third-party apps - like Slack, Zoom, and Office 365 - all within 90 seconds.Based in San Francisco, CA, Rippling has raised $700M from the world's top investors - including Kleiner Perkins, Founders Fund, Sequoia, and Bedrock - and was named one of America's best startup employers by Forbes (#12 out of 500).

About The RoleYou are the "Project Quarterback" for Rippling's customers.You have a broad set of skills: you could project manage customers' mergers and acquisitions, go deep in consulting on pay schedule transitions, build out a plan for optimizing adoption of Rippling's IT products, consult on best practices around an employee onboarding flow, thoughtfully advocate for your customer's requirements, or develop trusted relationships with customer admins. Great - you'll need to do all of that each day!

What You Will Do

  • Project Manage - Work with a variety of teams internally and externally to execute on each project engagement and help customers optimize their use of Rippling
  • Drive adoption - Drive customer adoption of key features and consult with them on best practices to incorporate Rippling into their HR, IT, payroll and benefits workflows
  • Offer white-glove service - Ensure customers feel supported and engaged through attentive, personalize guidance and product enablement
  • Become a product expert - You'll be a go-to resource for both customers and coworkers by your 90th day at Rippling
What You Will Need
  • 3+ years of SaaS experience in customer success, consulting, implementation, or support
  • Preferred: 2+ years experience with HR software
  • Passion for helping customers and colleagues
  • Ruthless prioritization and time management
  • Master project / task manager - you never drop the ball
  • Ability to explain complex scenarios in simple, clear written or verbal communications
  • Strong attention to detail and ability to solve complex, interdependent problems
  • Interest in actively working with product and engineering teams
Additional InformationThis role will receive a competitive salary + benefits + equity. The salary for US-based employees will be aligned with one of the ranges below based on location; see which tier applies to your location here.
  • Tier 1: $100,000 - $132,000/yr
  • Tier 2: $90,000 - $119,000/yr
  • Tier 3: $85,000 - $113,000/yr
A variety of factors are considered when determining someone's compensation - including a candidate's professional background, experience, and location. Final offer amounts may vary from the amounts listed above.Show more Show less

Company name: Rippling
Remote job title: Technical Account Consultant
Job tags: Software as a Service, Onboarding, Mergers & Acquisitions

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