We're transforming the grocery industry

At Instacart, we invite the world to share love through food because we believe everyone should have access to the food they love and more time to enjoy it together. Where others see a simple need for grocery delivery, we see exciting complexity and endless opportunity to serve the varied needs of our community. We work to deliver an essential service that customers rely on to get their groceries and household goods, while also offering safe and flexible earnings opportunities to Instacart Personal Shoppers.

Instacart has become a lifeline for millions of people, and we're building the team to help push our shopping cart forward. If you're ready to do the best work of your life, come join our table.

Instacart is a Flex First team

There's no one-size fits all approach to how we do our best work. Our employees have the flexibility to choose where they do their best work - whether it's from home, an office, or your favorite coffee shop - while staying connected and building community through regular in-person events. Learn more about our flexible approach to where we work.

Overview

About the Role

Instacart's SVS team takes data-driven, customer-first approaches to ensure we are compliant with all local, state, and federal regulations regarding grocery fulfillment. In this role, you will be responsible for executing processes critical to ensuring the Instacart platform complies with these regulatory requirements.

The role will include reviewing real-time transactions to transcribe raw, user-submitted data to databases in our internal administrative system.

About the Team

The Specialized Vendor Service Team is part of Instaart Operations and is focused on scalable solutions for indirect consumer, shopper and retailer support. We enable efficient and effective scaling through operational support, quality assurance, and strategic resource management.

About the Job

Execution of repetitive operational tasks while maintaining high attention to detail and having an eye for process improvements

Reviewing vendor work product to determine its adherence to expected standards
Responding to questions and providing answers to internal-partner chat requests
Data entry and occasional additional program-related tasks
Data Gathering and organizing to identify trends and make observations
Work with vendor partners to execute day-to-day tasks
Complete live transaction reviews with a detail-oriented approach

About You

Minimum Qualifications

1+ year(s) professional experience, ideally in a fast-paced office or retail setting
Ability to execute consistently with a high degree of accuracy, confidentiality, and attention to details
Positive attitude and fortitude to work through ever-changing and dynamic operational conditions
Ability to multitask, organize, and work with changing priorities
Evening, Weekend, and Holiday availability

Preferred Qualifications

Proficient with Google Sheets/Excel
Familiarity with SQL is a plus

#LI-REMOTE

Instacart provides highly market-competitive compensation and benefits in each location where our employees work. This role is remote and the base pay range for a successful candidate is dependent on their permanent work location. Please review our Flex First remote work policy here.

Offers may vary based on many factors, such as candidate experience and skills required for the role. Additionally, this role is eligible for a new hire equity grant as well as annual refresh grants. Please read more about our benefits offerings here.

For US based candidates, the base pay ranges for a successful candidate are listed below.

CA, NY, CT, NJ
$73,000-$81,000 USD

WA
$70,000-$78,000 USD

OR, DE, ME, MA, MD, NH, RI, VT, DC, PA, VA, CO, TX, IL, HI
$68,000-$75,000 USD

All other states
$60,000-$67,000 USD

Summary
Company name: Instacart
Remote job title: Specialized Vendor Services Specialist
Job tags: Multitasking skills