A home is the biggest investment most people make, and yet, it doesn't come with a manual. That's why we're building the only app homeowners need to effortlessly manage their homes - knowing what to do, when to do it, and who to hire. With Thumbtack, millions of people care for what matters most, and pros earn billions of dollars through our platform. And as one of the fastest-growing companies in a $600B+ industry - we must be doing something right.

We are driven by a common goal and the deep satisfaction that comes from knowing our work supports local economies, helps small businesses grow, and brings homeowners peace of mind. We're seeking people who continually put our purpose first: advocating for pros and customers, embracing change, and choosing teamwork every day.

At Thumbtack, we're creating a new era of home care. If making an impact and the chance to do good inspires you, join us. Imagine what we'll build together.

Thumbtack by the Numbers

Available nationwide in all 3,143 U.S. counties
75 million+ projects started on Thumbtack
About 4 million customers in the last 12 months
Pros earn billions on our platform
About 10 million 5-star reviews for our stellar pros
1000+ employees and $3.2 billion valuation (June, 2021)

About the Engineering Team

At Thumbtack, engineers at every level build products and systems that directly impact our customers and professionals. Our challenges span a wide variety of areas, ranging from building search and booking experiences, to optimizing pricing systems, to building tools to help professionals grow their businesses. We believe in tackling these hard problems together as a team, with strong values around collaboration, ownership and transparency. To read more about the hard problems that our team is taking on, visit our engineering blog.

About the Role

Our Infrastructure Engineering team is a hybrid of software, system, and site reliability engineering. Our mission is to design Thumbtack's next version of the core operations infrastructure. In this role you will be an integral part in designing high performance, high availability, and high throughput systems with the goal of minimizing service interruption, downtime, and latency. You will be part of a collaborative culture that succeeds together and requires bringing your authentic self.

Challenge

The platform team at Thumbtack is building the next iteration developer experience in the business that enables the entire engineering organization to thrive. Infrastructure engineering plays a key role up and down the stack to enable this transition as we strive to boost organizational productivity and velocity.

Responsibilities

Design, create, and maintain software to improve the availability, scalability, and efficiency of Thumbtack's services
Set the architectural direction of infrastructure and platform teams while supporting the engineering organization
Design and implement tools and processes used for deployment, change management, and incident response
Own, maintain, and continuously improve all systems provided as a service, such as monitoring, log aggregation, and datastores
Engage in service capacity planning and demand forecasting, anticipating performance bottlenecks
Participate in rotating on-call duties

Must-Have Qualifications

If you don't think you meet all of the criteria below but still are interested in the job, please apply. Nobody checks every box, and we're looking for someone excited to join the team.

Minimum of 5 years of industry experience in systems engineering, software engineering, or equivalent
Experience writing and shipping services in a high level programming language like but not limited to: Python, Go, PHP, Java, Javascript, or Scala
Demonstrated knowledge of AWS and pre-requisite fundamentals
Expertise in designing, analyzing, and troubleshooting large-scale distributed systems
Experience operating cloud-based services at scale
Demonstrable knowledge of docker, dockerfiles, container management and orchestration, and service mesh
Track record of managing projects while communicating with stakeholders

Nice-to-Have Qualifications

Understanding of customer-centric design and development
Experience working with GCP
Infrastructure as Code / Everything as code

Thumbtack is a virtual-first company, meaning you can live and work from any one of our approved locations across the United States, Canada or the Philippines.* Learn more about our virtual-first working model here.

#LI-Remote

Benefits & Perks

Virtual-first working model coupled with in-person events
20+ company-wide holidays including two week-long shutdowns
Libraries (collaborative workspaces) in San Francisco, Salt Lake City, Toronto, and Manila
Stipends for remote work support, home office set-up and Thumbtack services (North America)
WiFi reimbursements
Cell phone reimbursements (North America)
Employee Assistance Program for mental health and well-being

Learn More About Us

Thumbtack embraces diversity. We are proud to be an equal opportunity workplace and do not discriminate on the basis of sex, race, color, age, pregnancy, sexual orientation, gender identity or expression, religion, national origin, ancestry, citizenship, marital status, military or veteran status, genetic information, disability status, or any other characteristic protected by federal, provincial, state, or local law. We also will consider for employment qualified applicants with arrest and conviction records, consistent with applicable law.

Thumbtack is committed to working with and providing reasonable accommodation to individuals with disabilities. If you would like to request a reasonable accommodation for a medical condition or disability during any part of the application process, please contact: recruitingops@thumbtack.com.

If you are a California resident, please review information regarding your rights under California privacy laws contained in Thumbtack's Privacy policy available at https://www.thumbtack.com/privacy/ .

Summary
Company name: Thumbtack
Remote job title: Senior Site Reliability Engineer
Job tags: Java, PHP, Distributed Systems