Retail Operations Associate Corporate

Overview

Glossier is a digital-first beauty company on a mission to inspire everyone to find joy and confidence in their personal beauty style. We create physical, digital, and offline experiences inspired by our community that foster connection, inspire a sense of belonging, and invite people to participate in Glossier. We are inclusive, customer-devoted, curious, courageous, discerning, and results-driven.

Glossier is looking for a collaborative, process oriented, and customer-oriented Retail Operations Associate to support the Retail Operations team and the Retail stores to scale Glossier's retail channel. This role will primarily support end-to-end business processes within Glossier's retail experiences, support Retail store openings and work closely with key Retail stakeholders and store leaders. This role is responsible for day to day deliverables such as inventory management, back of house processes and day to day support for Retail store leaders. Reporting to our Sr. Manager of Retail Operations, this role will collaborate closely with Retail store team, CX and operations teams across the business.

Six Month Expectations

• Supporting the partnership with inventory management (ShipHero) and Point of Sale (Shopify) tools in developing and refining processes and troubleshooting
• Support Glossier Retail store teams in resolving questions and requests, while showing devotion to our customer and the Retail team experience
• Develop the New Store Opening (NSO) setup process for Back of House (BOH) and act as on-the-ground support for the opening of future Glossier retail locations through store setup and ongoing post-open support
• Managing store supplies to include supplies vendor relationships, Uniforms, Budget Tracking, placing orders, tracking & reordering for store collateral and testing tools
• Oversee the end-to-end Back of House experience and identify opportunities for innovation and efficiency on both existing and new initiatives, including but not limited to: cycle counts, replenishment process, Buy Online, Pick up in Stores (BOPS), reduction of time to fill (TTF) metric
• Key liaison with supply chain, logistics, and planning cross functional partners, including for retail inventory levels/allocations and store deliveries

Twelve+ Month Expectations

• Implement self-service solution for store leaders to resolve common tech issues
• Develop plan for BOH optimization to improve in store efficiency and improve TTF metric
• Implement holistic Inventory Control plan that gives teams greater visibility in inventory management
• Occasional projects from SOP Library Audit, Peak Planning for BOH Process, and owning the annual inventory count process

Qualifications

• 2-4 years of experience working in retail operations; experience in high-traffic, experiential retail or hospitality a plus
• Demonstrated experience with project management and process improvement in a Retail environment
• Strong communication - ability to communicate effectively with Retail and HQ partners using Glossier digital channels such as Gmail, Slack, etc
• Experience working closely with vendor, maintaining strong relationships and experience with managing budgets and invoices
• Ability to thrive in a fast-paced and constantly evolving environment
• Ability to travel to Glossier's retail locations in preparation for and post launch
• Previous experience supporting programs and processes in a scaling retail environment a plus

NOTE: Glossier requires all newly-hired employees whose job responsibilities require them to work from a Glossier office or retail location or require them to travel, work in person with vendors or others or participate in creative productions to be fully vaccinated against COVID-19. Glossier is an equal opportunity employer and will provide reasonable accommodation to those individuals who are unable to be vaccinated consistent with federal, state or local law.

Click here to view the candidate privacy policy under FAQ's

We are an Equal Employment Opportunity ("EEO") Employer. It has been and will continue to be a fundamental policy of Glossier not to discriminate on the basis of race, color, creed, religion, gender, gender identity, pregnancy, marital status, partnership status, domestic violence victim status, sexual orientation, age, national origin, alienage or citizenship status, veteran or military status, disability, medical condition, genetic information, caregiver status, unemployment status or any other characteristic prohibited by federal, state and/or local laws. This policy applies to all aspects of employment, including hiring, promotion, demotion, compensation, training, working conditions, transfer, job assignment, benefits, layoff, and termination.