Operations Supervisor

Snapdocs is a rapidly growing company backed by investors like Sequoia, Y Combinator, F-Prime and Tiger Global. We're an innovative team taking on the extensive mortgage market, bringing scalable and sophisticated software to a pillar of the US economy that still relies on fax machines and manila envelopes. Today, 20% of real estate transactions are processed through our platform. As we expand our product offering to serve more customers, we need to grow our team with smart, hungry, and curious people. That's where you come in..."

Our Operations Support team supports the users of our technology (including notaries and other mortgage industry pros). The Operations Supervisor assists in overseeing and directing the weekly and monthly activities of the Operations Department. This role drives team results by maximizing the individual contribution of each of their team members. The Supervisor's number one priority is their people management responsibilities including; hiring the right team members, ensuring direct reports get the training and development they need, coaching each employee to optimal performance and guiding their direct reports to reach their greatest growth potential. People management is a critical aspect of this role and having a passion for developing others is an absolute necessity.

Main Responsibilities:

• Team Leadership & Development
• Performance Management
• Hiring & Training
• Team Collaboration and Communication
• Operational Efficiency

Our ideal candidate has a bachelor's degree with at least 2-4 years experience in a customer facing role. You have at least a year of direct people management experience.You have excellent written and oral communication skills and you bring a positive attitude to everything you do. You're a resourceful and self-starting team player, hungry to contribute to the company's overall mission.

If you are located in NY, CA, WA or MA, the salary range for this role is $81,600.00 - $110,400.00. For all other locations, the range is $71,400.00 - $96,600.00. As a new hire, your starting salary will likely be between the 25th percentile and the midpoint of the range; however, all offers are based on the successful candidate's experience and qualifications.

Snapdocs strongly values diversity and drive. We want to work with people of different backgrounds and different paths in life, and we trust our team to make smart decisions. This means we value independent work as well as collaboration.

Our benefits include (but are not limited to):

• Excellent health, dental, and vision benefits
• 401(k) with up to 4% company match
• 16 weeks paid parental leave (regardless of gender)
• Flexible time off policy
• Flexible spending account for healthcare and dependent care
• Life and disability insurance

Snapdocs is proud to be an equal opportunity workplace. We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity, or Veteran status. If you have a disability or special need that requires accommodation, please let us know.

California residents applying for positions at Snapdocs are subject to our candidate privacy policy. (www.snapdocs.com/california-candidate-privacy)