Infrastructure System Administrator Tier 2

What you?ll be doing... Working in the infrastructure support team to build, administer and maintain 24x7 production environment and non-production environments, and supporting infrastructure. You will be a point of contact for technical issues on infrastructure components, while supporting the day-to-day maintenance tasks in a manner that is compliant with established policies.

Some of your responsibilities will include:

• Installing and configuring software, hardware, and networks
• Monitoring system performance and troubleshooting issues
• Managing and monitoring system resources, usage, system logs, and active jobs
• Supporting and maintaining hardware, software, servers, and systems in Linux and Windows environments
• Maintaining and operating disaster recovery systems, regular backup jobs, and perform periodic testing
• Providing day-to-day 24x7 support across IT as a Tier 2 support for IT System Administration
• Practicing sustainable incident response, facilitating incident resolution, and performing blameless postmortems

Knowledge and skills you need to have:

• B.S. in Computer Science, Computer Engineering, or a related field with 5 years of relevant experience; or M.S. in Computer Science, Computer Engineering, or a related field. However, an equivalent combination of experience and/or education will be taken into consideration
• Experience:
  • implementing and maintaining operating system technologies that include Windows OS and Linux OS
  • implementing, maintaining and troubleshooting web and application servers
  • in Microsoft Active Directory Services, Clustering Services, and File Services
• Knowledge and experience with virtualization technologies: Microsoft Hyper-V, VMWare
• Knowledge of networking concepts: switched, routers, VLANs, firewalls, load-balancers
• Knowledge of remote access technologies: Citrix XenApp, XenDesktop, Microsoft Remote Desktop, VDI infrastructures
• Strong communication and interpersonal skills
• Conflict resolution, problem-solving skills
• Attention to detail
• Flexible to work with departments in different time-zones

Bonus points for the following:

• Experience working remotely
• ITIL Certifications
• Experience in large server infrastructure and distributed environments