(SUU01_21 - USA)

The job in a nutshell

As a Software Analyst at Open-Xchange you will join our growing, international support team and work closely with Development, Operations and Professional Services Teams.

OX believe in hiring talent and training for skills. We think Support is a great step into a promising career. We are specifically looking for employees willing to learn quickly while delivering great support and service. The close cooperation between the Support department and the sales, services and development teams in the rest of the larger Open-Xchange organization, means growth opportunities abound inside and outside the team. In other words, this position is a great opportunity for your personal development.

The job in bullet points

Incident and Problem Management for customers' and OX's services
System diagnostics and analysis of "million user" environments
Investigate and reproduce complex custom issues, test solutions, help implement fixes
Monitoring Service Level Agreements (SLAs) of Incident and Problem Tickets
2nd and 3rd Level Support of Open-Xchange technologies for our customers
Working along and within several ITIL process implementations
Customer communication and managing (technical) relationship
Work closely with development, sales, and product management teams

Your background

Minimum 5 years of experience in system management, system administration or related position
In-depth knowledge of and demonstrated experience with Linux system such as Debian, RHEL, and SLES
Knowledge about typical open standard protocols and services like HTTP, DNS, IMAP, SMTP, SQL
Experience in operating PowerDNS service nice to have
Experience in operation and administration of Dovecot IMAP server appreciated
Understanding of complex setups in heterogeneous environments
Experience with mission critical systems
Ability to work independently
Service oriented and entrepreneurial mind-set
Goal-oriented working style and high self-motivation
Team player and ability to communicate well amongst peers
Excellent verbal and written communication skills in English
Discipline to drive results from a home and/or OX office

Our offer to you

Working on a modern cloud software in an international team
Wide scope to develop your own ideas and projects
Flexible working hours and the ability to work from home
The most current and jazzy equipment
A culture of open and frequent feedback
Hackathons, Workshops and Team events
Continuous personal development & training
Company sports - entry to various gyms and swimming pools
A company pension scheme
Flat hierarchies combined with an "Open Door" policy

Who we are

We are a hidden champion. When it comes to open source communication, office productivity and DNS-based security software and services, we are one of the leading players out there. Our 250+ employees around the globe are the reason, why our key products - OX Cloud, Dovecot, and PowerDNS - are used by more than 200 million people for their private and business communications via partners such as Deutsche Telekom, GoDaddy, Strato, Orange, Comcast, or web.com.

For further questions, please contact Kerstin Florath via recruiting@open-xchange.com.

Summary
Company name: Open-Xchange GmbH
Remote job title: Software Analyst / 2nd and 3rd Level Support at Open-Xchange GmbH () (allows remote)
Job tags: linux, sysadmin