Technical Implementation Manager

Company Overview

Marketers have a problem. Today companies spend over $1T to bring customers to the door, but $19 of every $20 they spend does not convert to revenue. Companies have no choice other than to dedicate large engineering and data science teams to manually build more relevant, higher converting experiences for different customer segments.

Mutiny is a no-code AI platform that helps marketers convert their top of funnel demand into revenue, without engineers. Mutiny gives marketers everything they need to drive revenue and prove it ?" from data and analytics to AI-powered recommendations and content writing. Our customers are some of the fastest growing companies in the B2B space including Ramp, Carta and Segment. We are backed by Sequoia Capital, YCombinator and CMOs from some of today's fastest-growing tech companies including AngelList, Carta, Gong, Hopin, Salesforce and Snowflake.

About the role:

We are looking for an exceptional Technical Implementation Manager to help with one of the most pivotal points of our customer journey: onboarding. This is the first hire into this role, so we are looking for someone who is ready to help shape what the technical onboarding process looks like at Mutiny today - get ready to roll up your sleeves and have some fun while making a real business impact! You will serve as the primary technical point of contact during onboarding, guiding customers through the setup process and providing ongoing support to troubleshoot any technical challenges they encounter during the first phase of our partnership.

The ideal candidate will possess a deep understanding of how websites function and front-end coding languages, including HTML, CSS, and JavaScript, to effectively navigate the technical intricacies of the implementation process. Your ability to identify compatibility issues and provide actionable solutions will be critical to ensuring a smooth and seamless integration experience for our clients. You will collaborate closely with customers to set up native integrations with key platforms in their Sales, Marketing, and Web technology stacks and familiarity with these tools will be crucial to guide our customer's in the best possible setup.

Overall, this role requires a unique blend of technical expertise, problem-solving skills, strong project management skills and effective communication to guide our clients through the implementation process and empower them to unlock the full potential of Mutiny's website personalization capabilities.

Here are some things you'll do in the next 18 months:

• Guide customers through all aspects of implementing Mutiny from installing the script on their site, connecting integrations and passing data from the website for reporting and analytics.
• Address compatibility issues such as Content Security Policy (CSP), Cross-Origin Resource Sharing (CORS), Javascript frameworks and caching.
• Guide customers in setting up native integrations with platforms such as Salesforce, Marketo, HubSpot, Google Tag Manager, Google Analytics, and Segment.
• Advise on the importance of data to be written into Mutiny and guide customers in implementing JavaScript functions to pass relevant data into Mutiny, such as visitor identification and conversion events.
• Educate and guide customers on best practices in implementing the Mutiny client to be in alignment with cookie policies and privacy regulations.
• Help customers address CSS for Mutiny components to ensure seamless customization.
• Troubleshoot implementation issues and differentiate between setup errors and software bugs that need to be escalated.
• Work closely with Solutions Consulting, Sales and Growth Strategy teams to gather requirements, configure solutions, and deliver successful onboarding experiences.
• Monitor customer progress, perform check-ins with the customer to keep implementation on track and provide updates to the internal stakeholders.

What you bring:

• A genuine empathy for B2B marketers and a strong intuition for how to help companies grow and optimize their user experience.
• An exceptionally high performance bar for yourself and everyone on the team. Unafraid to communicate what's working and what needs to change.
• A strong collaborator and communicator that virtually everyone loves to work with.
• Good project management skills. Can stay organized and keep the trains running on time to hit goals.
• Excellent communication skills with the ability to explain technical concepts to non-technical stakeholders.
• A kind human who wants to build an extraordinary customer experience, culture and brand.
• Problem-solving mindset with the ability to troubleshoot technical issues effectively.
• Strong knowledge of how websites work and front-end coding languages

This is a fully remote role.

What you'll get out of it:

• We are backed by Sequoia Capital, Y Combinator and CMOs from some of today's fastest-growing tech companies including AngelList, Carta, Gong, Hopin, Salesforce, and Snowflake. We are growing incredibly fast and about to hit another inflection point. The potential is unreal. Join and you'll see what we mean.
• You will create a name for yourself by getting to work with and support some of the fastest growing companies in B2B SaaS.
• You will get exposure to real business problems every company faces (growth) that you can take with you to start your own company (or to help scale another).
• You will have fun, plain and simple. There is a reason our first company value is that work should feel like play.
• You will experience a new way of working. Our team is fully distributed across North America and the EU. But we come together as a company for quarterly offsites (most recently in fun cities like Brooklyn, Seattle, and Austin). This combination of experience-based work is a competitive advantage we continue to invest in.

These values define how we approach our work every single day:

? Work should feel like play ? Faster always wins ? Stir the pot, regularly ?'? Do the right thing when no one's watching ?'?? All hands on deck ? Live in the world you want to change

At Mutiny, we are committed to empowering individuals of all backgrounds, experiences, and identities to reach their potential. We believe in balanced teams, which is why we have maintained a 50% male-to-female ratio in our investors and are committed to maintaining diversity of gender, lifestyle, ethnicity, and thinking in our team as we scale.

Compensation

Mutiny is proud to offer a competitive compensation package to all full-time employees, including base salary, equity, and comprehensive benefits. The estimated salary range for this role for US-based employees is $95-125k.

These ranges may be modified in the future.

Additional benefits:

• Live and work from anywhere
• Quarterly offsites in fun cities like Brooklyn and Austin
• Flexible paid time off and generous parental leave
• 100% medical, dental, and vision coverage
• $1,500 WFH stipend

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