Senior Manager, Retail Ops Excellence Strategy


Remote job description

We're transforming the grocery industry

At Instacart, we invite the world to share love through food because we believe everyone should have access to the food they love and more time to enjoy it together. Where others see a simple need for grocery delivery, we see exciting complexity and endless opportunity to serve the varied needs of our community. We work to deliver an essential service that customers rely on to get their groceries and household goods, while also offering safe and flexible earnings opportunities to Instacart Personal Shoppers.

Instacart has become a lifeline for millions of people, and we're building the team to help push our shopping cart forward. If you're ready to do the best work of your life, come join our table.

Instacart is a Flex First team

There's no one-size fits all approach to how we do our best work. Our employees have the flexibility to choose where they do their best work?"whether it's from home, an office, or your favorite coffee shop?"while staying connected and building community through regular in-person events. Learn more about our flexible approach to where we work.


About the Role

The Sr. Manager, Retail Ops Strategy will partner closely with operations, cross-functional, and retail partner leaders and teams to understand, prioritize and develop operational strategies that address our most critical business opportunities and challenges as we deploy Caper Carts and other in-store programs to our retailer partner's stores and worldwide.

You will work with Instacart, Caper, and our partner's operations leaders and to proactively identify, understand, and ensure that we are executing against critical priorities throughout the planning, launch, pilot, and scale stages of deployment.

You will also work cross-functionally with other leaders and teams at Instacart, Caper, and our retail partners as a strategic thought partner and subject matter expertise on what is needed to support in-store success to influence the evolution of our operations and products to enable them.

About the Team

Instacart is building the future of in-store retail technology and this role would be responsible for building the programs that support its success. Caper and builds smart shopping carts powered by deep learning and computer vision to enable a seamless grab-and-go retail experience. Caper's unique technology is a plug-and-play solution that does not require retail store renovation, operational overhaul, heavy computing, and endless image labeling & training. Retailers simply purchase smart shopping carts and the entire store is upgraded with cashierless capabilities!

Caper is one of the fastest-growing retail automation technology products in the market, costs less than 1% of our competition's infrastructure and is already widely adopted in the marketplace. Our cross-functional team solves challenging problems in ways that our customers love.

About the Job

In this role you will:

  • Partner closely with operations, cross-functional, and retail partner leaders and teams to understand, prioritize and develop operational strategies that address our most critical business opportunities and challenges.
  • Leverage dedicated analyst resources to build and execute a roadmap that establishes operational metrics, targets, and focus to the team and allows Instacart and Caper to bring data-driven approach to ambiguous problems.
  • Leverage observation, analytics, and the expertise you build in Caper's product to identify opportunities for and drive continuous improvement in the retail environment.
  • Identify and collaborate with the appropriate cross-functional partners discerningly and effectively, including product, engineering, design, and other teams. Clearly communicate an objective understanding of operational challenges that leads to the right investment outcomes across the team.

About You

Minimum Qualifications

  • 6+ years of experience effectively building and driving operational strategy within an organization. Management experience required.
  • Experience establishing metrics, targets, and insights within an organization and managing analytics resources and output to do so.
  • Experience leading teams in large-scale initiatives cross-functionally with indirect authority. You've directly worked with teams outside of your direct discipline in previous roles including product, engineering, and analytics. You have effectively led change and transformation in these areas to support operations in impactful ways.
  • Experience collaborating with corporate and retail operations stakeholders.
  • Ability to travel up to 50% to collaborate with Instacart and Caper's teams and retail partners.
  • Highly effective in written and verbal communication. To craft and present compelling data-backed narratives that engage audiences. Ability to understand, attune to, and adjust content, style, and tone style to meet different audiences appropriately.
  • Experience collaborating directly with data scientists or similar roles to explore new data sets and execute investigation, complex analysis, and output that has been practically applied to drive change. Comfortable leveraging and manipulating their output in Mode, Periscope, Tableau, Excel, and other tools used for data analysis and visualization.
  • Ability to balance and manage strategy with a sense of urgency, while simultaneously delivering results. Proven ability to work independently and thrive in a fast-paced environment.

Preferred Qualifications

  • Graduate degree in business, economics, operations research engineering, or related disciplines with practical application.
  • Previous experience in driving continuous improvement tools and methodologies to understand problems.
  • Experience within a retail organization or client-facing role engaging with retailers.


Instacart provides highly market-competitive compensation and benefits in each location where our employees work. This role is remote and the base pay range for a successful candidate is dependent on their permanent work location. Please review our Flex First remote work policy here.

Offers may vary based on many factors, such as candidate experience and skills required for the role. Additionally, this role is eligible for a new hire equity grant as well as annual refresh grants. Please read more about our benefits offerings here.

For US based candidates, the base pay ranges for a successful candidate are listed below.

$189,000-$210,000 USD

$182,000-$202,000 USD

$174,000-$193,000 USD

All other states
$157,000-$174,000 USD

Company name: Instacart
Remote job title: Senior Manager, Retail Ops Excellence Strategy
Job tags: Periscope, Product Engineering, Team Leadership

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