Senior Business Analyst

ServiceTitan is seeking a talented Senior Business Analyst with experience working on the Workday ecosystem to join our Finance & Operations team! This person will also be a part of the Workday implementation team and will act as the preliminary point of contact for all things Workday, HCM, and Finance in order to provide system/technology support.

As our Senior Business Analyst, Workday, you will:

• Have cross functional knowledge of Workday HCM and Finance modules.
• Understand systems configuration of Workday HCM (Core HCM, Payroll, Recruiting, Time & Attendance) and Workday Finance (Core Fin) modules.
• Ability to manage Workday HCM/Finance enhancements, resolve functional issues and offer support on ongoing Workday projects.
• Able to support and resolve production issues through a ticket management system.
• Able to configure and maintain Organizations, BPs and system security.
• Work with business teams to make recommendations to improve the functionality and effectiveness of business operations.
• Ability to independently create custom reports, calculated fields and reporting dashboards.
• Support Workday upgrades based on the release schedule, socialize upcoming changes within the organization and should be able to prototype upgrades in sandbox for user demonstrations.
• Ensure Workday functionality is meeting the business needs and aligned with global design.
• Serve as a domain knowledge specialist on system architecture, business process framework and Workday functional areas.
• Collaborate with business and other cross functional teams to define the roadmap, prioritize projects and enhancement requests, analyze business benefits and/or operational efficiencies, map business processes, implement creative and effective solutions.
• Should be able to interface with business and communicate technical requirements in a user-understandable language.
• Be responsible for writing and updating HCM and Finance documentation for enhancements and developments performed.
• Partner with HR and finance SMES to refine existing processes and identify opportunities for optimization.
• Evaluate requests for changes, analyze the impact of changes and prioritize the schedule for completion of approved requests.

To be successful in this role, you'll need:

• 5 years of workday experience on HCM and/ Financials.
• Strong business analysis experience, including requirements gathering, fit-gap analysis, testing, documentation, etc.
• Demonstrated competency in documenting solutions for both technical and functional audiences.
• Experience with testing, including definition and execution of test plans and scenarios.
• Extensive knowledge of technology planning and operations, design, and deployment, as well as system development life cycle management;
• Project Management experience and/or experience across a variety of methodologies (e.g. waterfall, agile, SCRUM, Kanban, etc.)
• Able to absorb new technologies and features quickly
• Highly flexible, ability to execute well in a fast-paced, rapidly evolving organization

About ServiceTitan

ServiceTitan is the world's leading and fastest-growing software technology platform for the trades, a trillion-dollar global industry. We help small business entrepreneurs run and grow their businesses. For more information about ServiceTitan, visit www.ServiceTitan.com.

Perks & Benefits

• 1. Work/Life Balance: flexible work schedule, flexible PTO
• 2. Family-Friendly Benefits: extended parental leave, pregnancy support, 20k in adoption reimbursement, Snoo Smart Sleeper, back-up childcare credits, legal benefit, discounted pet insurance
• 3. Enrichment: ongoing learning culture with access to Linkedin Learning and professional development workshops, diversity charter groups, orientation program, career pathing opportunities, mentorship programs
• 4. Health & Wellness: company-paid medical/vision/dental/life insurance/disability, employer HSA contribution, free One Medical membership, care coordination support, 401(k) with company match, stipend for home office equipment/supplies, gym discounts, monthly cell phone stipend

Equal Opportunity Employer

ServiceTitan does not discriminate against employees based on race, color, religion, sex, national origin, gender identity or expression, age, disability, pregnancy (including childbirth, breastfeeding, or related medical condition), genetic information, protected military or veteran status, sexual orientation, or any other characteristic protected by applicable federal, state or local laws. At ServiceTitan, our mission is to help our Titans and customers achieve the extraordinary. We are an equal opportunity employer and we celebrate the diversity that each Titan brings to the table. We believe that the convergence of fresh, unique perspectives and experiences from all walks of life is what makes our product and culture so great - and there's always room for more.