Manager, Product Analytics

A home is the biggest investment most people make, and yet, it doesn't come with a manual. That's why we're building the only app homeowners need to effortlessly manage their homes ?" knowing what to do, when to do it, and who to hire. With Thumbtack, millions of people care for what matters most, and pros earn billions of dollars through our platform. And as one of the fastest-growing companies in a $500B industry ?" we must be doing something right.

We are driven by a common goal and the deep satisfaction that comes from knowing our work supports local economies, helps small businesses grow, and brings homeowners peace of mind. We're seeking people who continually put our purpose first: advocating for pros and customers, embracing change, and choosing teamwork every day.

At Thumbtack, we're creating a new era of home care. If making an impact and the chance to do good inspires you, join us. Imagine what we'll build together.

Thumbtack by the Numbers

• Available nationwide in all 3,143 U.S. counties
• 70 million projects started on Thumbtack
• More than 4 million customers in the last 12 months
• Pros earn billions on our platform
• More than 8 million 5-star reviews for our stellar pros
• 1000+ employees and $3.2 billion valuation (June, 2021)

About the Analytics Team

The Analytics team empowers Thumbtack to use data to guide business decisions. We collaborate with partners across the company to solve the most analytically challenging problems -- everything from how we set prices across hundreds of local services categories, to evaluating the impact of a new business model on company performance, to identifying early predictors of high-quality customers. We are a tight-knit, intellectually curious team that is committed to improving Thumbtack and improving each other.

About the Role

The Manager, Product Analytics will be a cross-functional leader who will help us grow our Home Care solution, providing our customers with a tailored experience to fix, maintain, and improve their home. As a part of our product analytics team, you'll work collaboratively with peers across product management, engineering, design, marketing and go-to-market functions. The ideal candidate is able to lead others with analytical rigor, influence senior stakeholders with data, clearly articulate and execute top priorities and last but not least, grow, motivate and maximize the impact of a team of experienced product analysts.

Responsibilities

The Manager, Product Analytics has a well-balanced mix of responsibilities including deep analytics, team management, product strategy and product development:

• Influence Thumbtack's vision to become the go-to app for all our customer's home projects
• Partner with leaders from product management, engineering, design, marketing and go-to-market teams to execute on our product vision
• Manage, mentor and grow senior pro analysts
• Set up an analytics roadmap, identify key questions that will unblock product development and liaise with technical stakeholders on data and experimentation infrastructure
• Coordinate with analytics leaders in adjacent product teams to run a well-managed, productive and motivated Thumbtack analytics team

Must-Have Qualifications

If you don't think you meet all of the criteria below but still are interested in the job, please apply. Nobody checks every box, and we're looking for someone excited to join the team.

• 4-5 years of experience in analytics, data science or economics
• 1-2 years of experience managing analysts or data scientists
• Experience analyzing customer lifetime value, identifying profitable customer segments, and prioritizing product/marketing opportunities to serve customers
• Experience managing stakeholders with competing priorities in areas such as Product Management, Design, Engineering and Marketing
• Experience scoping, analyzing, and communicating results of experiments
• Strong communication skills and ability to build strong relationships cross-functionally and with senior leadership
• Bachelor's, Master's, Doctoral degree in one of the following areas; Statistics, Engineering, Analytics, Math, Computer Science, Operations Research

Nice-to-Have Qualifications

• A well-balanced combination of big-picture thinking, ability to thrive in ambiguity, exceptional problem solving skills and patience to teach others and uphold a high bar
• A well-balanced combination of big-picture thinking, ability to thrive in ambiguity, exceptional problem solving skills and patience to teach others and uphold a high bar
• Experience working on a 2-sided marketplace. Understanding of economic theory especially in the area of balancing supply and demand
• Current or prior technical depth in data extraction, statistical analysis, modeling and general familiarity with data languages and statistical tools (SQL, Python, R, Stata)

Thumbtack is a virtual-first company, meaning you can live and work from any one of our approved locations across the United States, Ontario or the Philippines. When it is safe to gather, we will begin to host in-person events on a regular basis. Remote employees will be expected to travel occasionally for these events to a Thumbtack library or offsite team-building location. In cities with 5+ employees, we are establishing local communities, where employees can gather for local events. Additionally, employees in the San Francisco, Salt Lake City, Toronto and Manila areas will have opt-in access to communal workspace at one of our Thumbtack libraries. We always prioritize the health and safety of our employees. Currently, participation in these events and Thumbtack library use are optional. Both require employees to be fully vaccinated.

#LI-Remote

Benefits & Perks

• Virtual-first working model coupled with quarterly in-person events and Camp Thumbtack
• 20+ company-wide holidays including two week-long shutdowns
• Libraries (collaborative workspaces) in San Francisco, Salt Lake City, Toronto, and Manila
• Stipends for remote work support, home office set-up and Thumbtack services
• Cell phone and WiFi reimbursements
• Subscriptions and Employee Assistance Program for mental health and well-being

Thumbtack embraces diversity. We are proud to be an equal opportunity workplace and do not discriminate on the basis of sex, race, color, age, pregnancy, sexual orientation, gender identity or expression, religion, national origin, ancestry, citizenship, marital status, military or veteran status, genetic information, disability status, or any other characteristic protected by federal, provincial, state, or local law. We also will consider for employment qualified applicants with arrest and conviction records, consistent with applicable law. If you are a California resident, please review information regarding your rights under California privacy laws contained in Thumbtack's Privacy policy available at https://www.thumbtack.com/privacy/.

Thumbtack is committed to working with and providing reasonable accommodation to individuals with disabilities. If you would like to request a reasonable accommodation for a medical condition or disability during any part of the application process, please contact recruitingops@thumbtack.com.

*Currently, Thumbtackers can live anywhere in Ontario or British Columbia, Canada or the Philippines or in any of the following US states: AZ, CA, CO, CT, FL, GA, HI, ID, IL, IN, KS, KY, MD, MA, MI, MN, MO, NE, NV, NH, NJ, NM, NY, NC, OH, OK, OR, PA, SC, TN, TX, UT, VA, WA, WI, Washington DC. Our long term vision is to hire across all of the United States and Canada, but this expansion will take a few years.