Trainer Specialist


Remote job description

About Revolut
People deserve more from their money. More visibility, more control, more freedom. And since 2015, Revolut has been on a mission to deliver just that. With an arsenal of awesome products that span spending, saving, travel, transfers, investing, exchanging and more, our super app has helped 20+ million customers get more from their money. And we're not done yet.
As we continue our lightning-fast growth, we believe that two things are essential to continuing our success: our people and our culture. So far, we have 5000+ people working around the world, from our great offices or remotely, on our mission. And we're looking for more. We want brilliant people that love building great products, love redefining success, and love turning the complexity of a chaotic world into the simplicity of a beautiful solution.

About the role
Our Customer Support Team is the public face of the company and provides first-class front-line support to our millions of customers. We are also internal customer-champions, working with product teams to ensure users stay at the forefront of everything Revolut does.
We're looking for Training Specialists experienced in Customer Support to conduct product training sessions for this and other departments in Revolut. Someone with an open approach, excellent presentation skills, and teacher's patience ? Master of creating solid and engaging training materials. Someone who can explain the most complicated things in the simplest way.
Up for the challenge? Let's get in touch!

What you'll be doing
- Organising and planning the in class training/e-learnings/webinars across offices
- Supporting the creation of sound and engaging e-learning modules and classroom courses
- Implementing projects to improve compliance knowledge and customer experience
- Helping with the online administration of specific deliveries such as classrooms and workshops as well as the running of longer programmes

What you'll need
- Fluent English (C1)
- Experience in Customer Support
- Strong teaching, coaching and presentation skills
- Excellent verbal and written communication skills
- Adeptness with a variety of multimedia training platforms and methods
- Ability to evaluate and research training options and alternatives
- Ability to design, create and implement effective training
- Ability to provide constructive feedback
- Ability of quick learning
- Joy of working with people
- Good time and people management skills
- Ability to explain complex issues in simple words
- Loud and indestructible voice


Company name: Revolut
Remote job title: Trainer Specialist
Job tags: fintech, forex

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