Protocol Labs

Technical Support Engineer/ Arc/Retrieval Markets

Protocol Labs

Remote job description

About Protocol Labs

Protocol Labs drives breakthroughs in computing to push humanity forward. Protocol Labs is a product-development lab, but behind the protocols and tools we build, behind the research and implementations, are passionate people, teammates, and community members. Most teams in the Protocol Labs Network are fully distributed and work remotely around the world. Engineers, researchers, and operators work in the open to improve the internet ?" humanity's most important technology ?" as we explore new advances at the intersection of many exciting fields (crypto, networks, distributed systems) and cultures (startups, research, open-source, distributed work).

Arc has exploded in growth. 100 million people join Arc's distributed network across 6,000 websites every month. We're looking for Arc's first support engineer to start, and grow, Arc's support and customer success team.

If you enjoy both the technical and human side of engineering, we'd love to hear from you.

Work is part time or full time.


  • Write and improve Arc's onboarding software across Arc's stack: website (Vue), tooling (Python), backend (JavaScript, Python), and services (AWS Cognito, Stripe, PayPal).
  • Write software to improve Arc's support. E.g. write Python scripts, AutoKey macros, and internal tools. Operate at software scale, not human scale.
  • Review new websites that add Arc for valid installations and appropriate content. Sites must have organic traffic, Safe For Work (SFW) content, and not be spam or blank template sites.
  • Provide technical assistance to sites with incorrect or incomplete Arc installations.
  • Answer general support emails about Arc, settle payouts, and resolve account problems.


  • Be relentless. Have a "find a way or make a way" attitude.
  • Enjoy helping people. Making people happy makes you happy.
  • That's it; no school or degree required.


  • Understand the web and browsers.
  • Excellent people skills. Communicate clearly.
  • Patience and empathy.
What's it like to work at Protocol Labs?

Protocol Labs' mission is to improve humanity's most important technology, the Internet. We build protocols, systems, and tools to improve how it works. Today, we are focused on how we store, locate, and move information. Our projects include IPFS, Filecoin, libp2p, and more.

As a distributed team, we hire anywhere in the world, and at various levels of experience (entry, senior, staff). We look for people with unique perspectives and diverse backgrounds.

We have a great benefits package, including parental leave, contributions to your retirement, competitive pay, and unlimited time off. For U.S.-based employees, we also provide platinum-level health, dental, and vision coverage for you and your family.

If you're passionate about the future of computing and a more democratized internet, we want to talk to you.

GDPR for Job Applicants and Candidates

When you apply to a job on this site, the personal data contained in your application will be collected by Protocol Labs, Inc. ("Protocol Labs"), which is located at 427 N Tatnall St #51207, Wilmington, Delaware 19801 and can be contacted by emailing legalrequests[at] Protocol Labs' data protection team can be contacted via legalrequests[at] Your personal data will be processed for the purposes of managing Protocol Labs' recruitment related activities, which include setting up and conducting interviews and tests for applicants, evaluating and assessing the results thereto, and as is otherwise needed in the recruitment and hiring processes. Such processing is legally permissible under Art. 6(1)(f) of Regulation (EU) 2016/679 (General Data Protection Regulation) as necessary for the purposes of the legitimate interests pursued by Protocol Labs, which are the solicitation, evaluation, and selection of applicants for employment.

Your personal data will be shared with Greenhouse Software, Inc., a cloud services provider located in the United States of America and engaged by Protocol Labs to help manage its recruitment and hiring process on Protocol Labs' behalf. Accordingly, if you are located outside of the United States, your personal data will be transferred to the United States once you submit it through this site. Because the European Union Commission has determined that United States data privacy laws do not ensure an adequate level of protection for personal data collected from EU data subjects, the transfer will be subject to appropriate additional safeguards.

Your personal data will be retained by Protocol Labs as long as Protocol Labs determines it is necessary to evaluate your application for employment or to assist in the hiring process. Under the GDPR, you have the right to request access to your personal data, to request that your personal data be rectified or erased, and to request that processing of your personal data be restricted. You also have the right to data portability. In addition, you may lodge a complaint with an EU supervisory authority.

Company name: Protocol Labs
Remote job title: Technical Support Engineer/ Arc/Retrieval Markets
Job tags: Technical Support

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