Support Engineer


Remote job description

About Us

Founded in 2017, Coalition combines cybersecurity and insurance to help organizations prevent digital risk before it strikes. Coalition's Active Insurance policies combine traditional coverage with a digital risk assessment and monitoring technology to help small and medium-sized businesses protect themselves in today's hyper-connected world.

The team at Coalition is made up of cybersecurity and technology experts, as well insurance industry veterans. Our secret sauce is bringing this expertise together to create a world-class organization with a massive technological advantage. Coalition is also backed by leading global insurers like Allianz, Arch Insurance, Lloyd's of London, Swiss Re and Zurich North America, Today, Coalition is one of the world's largest commercial insurtech serving over 160,000 customers.

In June 2022, Coalition closed an additional $250 million in Series F Funding to accelerate its rapid growth at a time when many other companies struggled to find funding. This latest funding validated that Coalition is building a long-term business that can deliver profitable growth with a clear strategic advantage.

Coalition has experienced tremendous growth by helping organizations of all sizes solve real-world problems and by remaining true to our founding values of character, humility, responsibility, purpose, authenticity and inclusion. We are proud to have been named among Inc.'s Best Workplaces of 2021 and one of Fast Company's most innovative companies for 2022.

About The Role

The documents platform team at Coalition is accountable for providing the tools and expertise for creation, storage, and assessment of insurance documents to enable Coalition to turn raw data into actionable insight. Support Engineers in this team work closely with software engineers, product managers, and production underwriters in building documents for our customers.

As a support engineer, you will develop and support new templates, and maintain existing document templates. You will have the opportunity to write production-ready code or utilize scripts with the guidance of our software engineers to simplify or improve writing templates. This might also be an opportunity for people transitioning to software engineering to grow their technical skill set and eventually transition to be Software Engineers.

  • Create, develop and test templates for various documents/endorsements across all our insurance lines
  • Maintain all document templates across different development environments
  • Improve the templating tools and process in partnership with Software Engineers
  • Interface with product managers and business users to develop and create templates

Skills and Qualifications

  • Experience in any scripting language.
  • Some coding experience in Python, Go, or similar languages.
  • Be able to collaborate with your team in a fast-paced environment
  • Excited to learn and grow skills and a strong passion for problem solving.

Bonus Points

  • Experience with documents, templating and document management
  • 100% medical, dental and vision coverage
  • Flexible PTO policy
  • Annual home office stipend and WeWork access
  • Mental & physical health wellness programs (One Medical, Headspace, Gympass, and more)!
  • Competitive compensation and opportunity for advancement
  • Coalition's individual pay is determined on several factors, including but not limited to, location, level, skills and experience. The US base salary range for this full-time position is $64,000 - $125,000, and your recruiter can share more on target salary for your location during the interview process.
Why Coalition?

We're a highly fulfilling, mission-driven team who is committed to building a more diverse and inclusive culture. We want to work with people of all different backgrounds and paths in life, and we trust our team members to take responsibility, share ownership and put in the work, no matter how small the task. We are always looking for collaborative, inquisitive and dedicated individuals to join #OurCoalition and help us on our mission to solve digital risk.

Recent press releases:

To learn more, check out our featured press releases:

Coalition's very foundation is built on respecting and encouraging diversity and inclusion across the organization. Coalition is proud to be an Equal Opportunity and Affirmative Action employer. We do not discriminate based upon race, religion, color, national origin, sex (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender, gender identity, gender expression, transgender status, sexual stereotypes, age, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics.

For CA residents, please view important privacy information here. For any questions regarding CCPA, please contact us at

Company name: Coalition
Remote job title: Support Engineer

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