Student Support Officer

ApplyBoard simplifies the study abroad search, application, and acceptance process by connecting international students, recruitment partners, and academic institutions on one platform. With an exceptional team from around the world and speaking more than 75 languages, our diversity is one of our greatest strengths. Our core values, such as Caring About Each Other, Innovating and Improving, and Making Work Fun, propel us forward together and continuously strengthen our engaging culture. We are in growth mode and are looking to empower passionate and exceptionally talented team members.

The Opportunity:

Are you ready to change the lives of prospective International Students? We are looking for a vibrant candidate who is passionate about sales and supporting prospective students looking to study in Canada and other countries. Working with Students and with local recruiting partners, your job will be to guide students through the admission process on ApplyBoard's platform and services.

What you'll be doing every day:

• Represent the ApplyBoard brand to promote ApplyBoard services
• Follow up on leads promptly to increase international student engagement at ApplyBoard
• Respond to inquiries via phone, chat and email in a professional and timely manner
• Be responsible for meeting program applications and enrollment targets
• Understand prospective students' needs and counsel them on schools and programs in ApplyBoard's key markets
• Support international students through the entire admission lifecycle from program selection to arrival on campus
• Coordinate with various teams across the company to ensure a positive customer experience and timely application decision
• Update and maintain our customer database with all pipeline activity
• Implement marketing and recruitment strategies through research and market analysis to maximize international student outreach
• Responsible for supporting prospects in their local time zone

What you bring to the table:

• Post-secondary or equivalent experience
• Demonstrated customer service and client management skills
• Strong verbal and written communication skills Ability to work independently within a team-based environment
• Exceptional problem-solving skills under ambiguous circumstances to ensure you provide the best outcome for our students while maintaining integrity
• Fluent in English
• Experience working in the education industry or having been an international student would be considered an asset