Remote job description
About Attentive:
Attentive? is the leader in conversational commerce, reinventing business to consumer communication. Our SMS-first software platform helps everyone from entrepreneurs to enterprises strengthen relationships with their consumers in a new way. Through two-way, real-time, personalized communications, we drive billions in e-commerce revenue and over 5,000 leading brands like CB2, Pura Vida, Urban Outfitters, Jack in the Box, and Coach rely on Attentive to deliver powerful commerce experiences.
Reporting to our VP of Sales Engineering, we are looking for an experienced Project and Product Manager to join our team and play a critical role in delivering Attentive's promise to our top tier clients. You will understand and assess/scope customer requirements alongside the Sales Eng team, work and direct the execution of these projects directly with engineers doing the development; with a focus on timelines and delivery of the initial scope. Managing deliverables and setting customer expectations allowing additions to some projects but being able to push back on others to prevent bloating of projects. Lastly serving as a customer facing product and project manager as the projects you scoped are made accessible to clients.
#LI-remote #LI-J2
Attentive Company Values
Default to Action - Speed is our best offense and defense
Never Settle - Continuously raise the bar for yourself and your teammates
Hard Work Solves Big Problems - Success requires grit and resilience
Be Attentive - Work together as a team to drive greatness for our company and our customers
If you do not meet all the requirements listed here, we still encourage you to apply! No job description is perfect, and we may also have another opportunity that closely matches your skills and experience.
At Attentive, we know that our Company's strength lies in the diversity of our employees. Attentive is an Equal Opportunity Employer and we welcome applicants from all backgrounds. Our policy is to provide equal employment opportunities for all employees, applicants and covered individuals regardless of protected characteristics. We prioritize and maintain a fair, inclusive and equitable workplace free from discrimination, harassment, and retaliation.
Summary
Company name: Attentive Mobile
Remote job title: Solutions Architect
Job tags: looker, Jira, AWS
Attentive? is the leader in conversational commerce, reinventing business to consumer communication. Our SMS-first software platform helps everyone from entrepreneurs to enterprises strengthen relationships with their consumers in a new way. Through two-way, real-time, personalized communications, we drive billions in e-commerce revenue and over 5,000 leading brands like CB2, Pura Vida, Urban Outfitters, Jack in the Box, and Coach rely on Attentive to deliver powerful commerce experiences.
Reporting to our VP of Sales Engineering, we are looking for an experienced Project and Product Manager to join our team and play a critical role in delivering Attentive's promise to our top tier clients. You will understand and assess/scope customer requirements alongside the Sales Eng team, work and direct the execution of these projects directly with engineers doing the development; with a focus on timelines and delivery of the initial scope. Managing deliverables and setting customer expectations allowing additions to some projects but being able to push back on others to prevent bloating of projects. Lastly serving as a customer facing product and project manager as the projects you scoped are made accessible to clients.
Responsibilities
- Scoping technical projects and builds for Ad Hoc or Integration asks from customers and prospects
- Time management working with the Engineering resources to make sure that projects are delivered on time or keeping stakeholders proactively aware of any changes
- Speak directly with clients to set expectations or adjust expectations as needed
- Hold firm with prospects where necessary to prevent the monopolization of technical resources on a single project or account
- Collaborate with internal product, sales engineering, client strategy, and technical account management to provide the best customer experience
Skills & Qualifications
- Bachelor's degree
- At least 3-5 years as a Product Manager, Sales Engineer, Solution Architect, or related field in the SaaS and/or enterprise software industry
- Able to clearly and concisely articulate technology and product positioning to both business and technical users (Proactively connecting the dots for our prospects)
- Familiarity with Looker, Project Management Software, Jira, Google suite, and AWS familiarity and Proficiency with Javascript and/or Python a plus
- Thrive in a fast paced, innovative work environment
- Energized by trying new things, and enjoy making an impact
#LI-remote #LI-J2
Attentive Company Values
Default to Action - Speed is our best offense and defense
Never Settle - Continuously raise the bar for yourself and your teammates
Hard Work Solves Big Problems - Success requires grit and resilience
Be Attentive - Work together as a team to drive greatness for our company and our customers
If you do not meet all the requirements listed here, we still encourage you to apply! No job description is perfect, and we may also have another opportunity that closely matches your skills and experience.
At Attentive, we know that our Company's strength lies in the diversity of our employees. Attentive is an Equal Opportunity Employer and we welcome applicants from all backgrounds. Our policy is to provide equal employment opportunities for all employees, applicants and covered individuals regardless of protected characteristics. We prioritize and maintain a fair, inclusive and equitable workplace free from discrimination, harassment, and retaliation.
Summary
Company name: Attentive Mobile
Remote job title: Solutions Architect
Job tags: looker, Jira, AWS
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location or timezone
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category
Customer Service -
posted
600 days ago
United Stateshttps://www.remote.io/remote-customer-service-jobs/solutions-architect-35963