Senior Customer Success Manager

We help businesses become talent-first. Everything we do is about people. We're shaping the future of work, by building the software and services that enable the world's largest companies to unleash human potential. Beamery is Talent Lifecycle Management.

We believe that where you work is much more than just a job. For many of us, it's our livelihoods. It's how we provide for our families and it shapes the legacy we'll leave behind. This is why our purpose is to create access to opportunities regardless of where someone is born.

We're excited to have raised a $138m Series C backed by world-class investors from some of tech's most disruptive companies.

• So, what are you waiting for? Join us and help us transform the future of work once and for all.

About beamery

We help businesses become talent-first. Everything we do is about people. We're shaping the future of work, by building the software and services that enable the world's largest companies to unleash human potential. Beamery is Talent Lifecycle Management.

We believe that where you work is much more than just a job. For many of us, it's our livelihoods. It's how we provide for our families and it shapes the legacy we'll leave behind. This is why our purpose is to create access to opportunities regardless of where someone is born.

• We're excited to have raised a $138m Series C backed by world-class investors from some of tech's most disruptive companies.
• So, what are you waiting for? Join us and help us transform the future of work once and for all.

About the role

The product we build is truly changing the way companies find and hire talent, and the role of the Customer Experience Team is to make sure that our users make the best of it. Our constant support and engagement are Beamery's biggest strengths - we act as advisors and agents of change to our customers, and we bring back their feedback and requests to the rest of the team. We invest time in understanding our customer's business needs, and strategically think about how the product can best fulfill them. Our goal? To make every single interaction with Beamery productive, easy, and enjoyable.

Reporting to the Director of Customer Success, the Senior Customer Success Manager will be responsible for a portfolio of Large Enterprise Brand Accounts driving retention and growth, driving and monitoring product adoption and optimization of the Beamery end user experience, and be the trusted partner for talent helping them align their talent objectives and strategies while maximizing Beamery's product capabilities.

About the team

The Customer Experience Team are Experts in Experience - we take great care to ensure our customers are given the best possible experience from sales to implementation to support. The voice of the customer - we are both the voice of Beamery and the voice of the customer and our goal is to make each one better, every day. Consultative in nature - our customers are leading the charge in strategic, proactive recruiting and we take a consultative approach to helping them reach their goals.

What you will be doing at beamery

• You will have overall responsibility for managing 3 to 4 Large Enterprise High Profile Global Customer Relationships
• You will be responsible for the customer health and platform adoption, escalations out of the support group and day to day management, and be integral in the renewal and QBR presentations
• You become a trusted advisor that works to ensure the customer's overall satisfaction with Beamery products and be proactive in helping them use Beamery better, but also give them guidance on best practices across their talent technology stack, such as branding and sourcing channels, HRIS systems, etc.
• You will develop the playbook for the CSM group on supporting Beamery clients
• You will work directly with the Director of Customer Success to bring best practices to the Beamery CS offering
• A trusted internal partner with the Beamery integration and delivery management teams to ensure proper hand off of client for all post go live activities
• You will act as a liaison between product management and the customer with a focus on communicating the Beamery roadmap and how the roadmap will influence customer activities
• As the voice of the customer and you will act as their internal advocate within Beamery

Who are we looking for?

• You are early in your customer service/account management career seeking a path that impacts the human experience and you have a passion for new ideas and technology
• Proven customer success, account services or consulting management experience with high-profile enterprise level customers including experience upselling, account expansion and renewals
• Background in HR, Recruitment industry or HR/HCM/Recruitment Tech/SaaS or similar disruptive software experience; or working in a start-up/scale up would be totally amazing
• Demonstrated issue resolution and escalation management - you must have a sense of urgency to ensure effective client response times, and a clear sense of priorities
• A history of collaborating with cross-functional teams including Founders, Senior Leadership, Marketing, Product, People and other teams; a transformational leader is ideal
• Proven ability to collaborate and build strong relationships with customers especially at the c-suite/executive level
• You are an excellent communicator - we value good storytelling at Beamery and we want you to be able to host/facilitate presentations, webinars, as well as have effective verbal and written communication skills
• You lead by example and inclusion, seek growth and learning and create opportunities for others to do the same; you want to progress in your career and learn to navigate the strategic (HR) talent management cycle technology space while lifting those up around you
• High-integrity and ability to build trust quickly
• Someone who values collaborative winning as a team more than winning for self-recognition
• Ability to travel as in-person client meeting requests increase, attend QBR's, Quarterly Business Summits, etc.

Benefits us

• Competitive pay and stock options.
• 401(k) package
• Unlimited PTO
• 100% paid medical, dental and vision care options
• Gym stipend, Wellness Days, and whatever else you need to keep you at your best
• Culture focused on inclusion and collaboration

Beamery is an Equal Opportunity Employer. We do not discriminate on the basis of ethnicity, religion, color, sex, gender identity, sexual orientation, age or mental disability. Not only do we not discriminate, but we celebrate differences. If for whatever reason you need us to make reasonable adjustments and adaptations to our recruitment process please let your recruiter know.

Beamery is an Equal Opportunity Employer. We do not discriminate on the basis of ethnicity, religion, color, sex, gender identity, sexual orientation, age or mental disability. Not only do we not discriminate, but we celebrate differences. If for whatever reason you need us to make reasonable adjustments and adaptations to our recruitment process please let your recruiter know.