Product Specialist

Apollo.io is the leading go-to-market solution for revenue teams, trusted by over 500,000 companies and millions of users globally, from rapidly growing startups to some of the world's largest enterprises. Apollo.io provides sales and marketing teams with easy access to verified contact data for over 270 million B2B contacts, along with tools to engage and convert these contacts in one unified platform. By helping revenue professionals find the most accurate contact information and automating the outreach process, Apollo.io turns prospects into customers. Apollo raised a series D in 2023 and is backed by top-tier investors, including Sequoia Capital, Bain Capital Ventures, and more, and counts the former President and COO of Hubspot, JD Sherman, among its board members. Apollo.io is growing rapidly, with 900% revenue growth since 2021, and is looking for world-class talent to keep building with us.

Position Overview: The mission of the Product Specialist team is to build a world-class scaled onboarding experience to help new self-service customers within SMB companies effectively use Apollo in the first 90 days in order to see ROI from the platform.

The Product Specialist team is a new team responsible for providing a confidence-inspiring experience to our customers, as they are the first team these customers will experience in their journey with Apollo.

In this role, you will teach Apollo's product to new customers, helping them to successfully implement Apollo basics and utilize those tools to address their goals and objectives. As a founding member of this newly formed team, you will also collaborate closely with the Product Specialist team and cross-functional partners to share learnings that will be used to iterate the scaled onboarding program.

We aim to provide a lightweight, chat-focused, onboarding experience that gets our customers set up with basic implementation and on their way to success with our tools. While we expect these customer interactions to occur over live chat, we want to test different communication methods to engage customers, which can also include video conference meetings. The ideal candidate for this role will be comfortable interacting with customers both on chat and video.

Responsibilities

• Teach Apollo's product to new customers, helping them to successfully implement Apollo basics and utilize those tools to address their goals and objectives.
• Manage multiple different new customers within a day, quickly building a relationship and driving towards customer outcomes.
• Active participation in building up what the Product Specialist team will look like and what their core customer activities will be; this includes a weekly team meeting to share learnings and provide feedback on the program.
• Create training materials for customers including written and video documentation.

Qualifications

• 3+ years of total work experience; startup and/or SaaS experience a plus
• 2+ years of customer-facing experience in customer success, implementation, customer support, sales or similar roles.
• Experience working with clients spanning a wide range of industries.
• Proven track record of delivering results in a dynamic startup environment.

What You'll Love About Apollo

Besides the great compensation package and culture that thrives in openness and excellence, we invest tremendous effort into developing our remote employees' careers. The team embraces that we have a sole purpose: to help customers maximize their full revenue potential on the Apollo platform. This mindset opens us up to a lot of creative approaches to making customers successful at scale. You'll be a significant part of a lean, remote team, empowered to really own your role as a proactive educator. We're very collaborative at Apollo, so you'll be able to lean on your teammates, even in adjacent departments, to help you achieve lofty goals. You'll be supported and encouraged to experiment and take educated risks that lead to big wins. And, you'll have a whole team remotely by your side to help you do it!