Position: Product Customer Support Specialist

Location: Warsaw, IN - open to remote candidates

Contract Length: Through 2021, and renew afterwards

Rate: Based on experience

Specific Job Responsibilities:

Serve as first point of contact on solution-specific inquiries by utilizing product documents. Become familiar with company web sites and applications available for health care professionals and patients.
Process new customer registrations and update/maintain existing customer portals
Organize and keep track of a large number of documents for each customer.Direct collaboration with all internal production departments, development engineers and marketing managers.
Provide web and mobile application navigational support for customers and patients.

Job Skills/Requirements

Minimum of 3 yearsin customer-facing role (External and internal).
Bachelor's degree required.
Experience and/or managing customer phone calls, emails, including technical support.
Ability to take initiative to improve processes and work with limited supervision.
Strong verbal and written communication skills.
Analytical and active listening skills that will lead to correct pathways to solve problems and offer solutions.
Strong interpersonal skills with experience working in team-oriented project groups.
Maintain a schedule of deadlines and tasks and possess the ability to prioritize effectively.
Experience with Customer Relationship Management (CRM) software and tools preferred.
Demonstrates high level of competency with Excel, Word, Outlook, Access, TEAMS, and PowerPoint

Sthree US is acting as an Employment Business in relation to this vacancy.

Summary
Real Staffing
Product Customer Support Specialist

Tags: communication, crm